Cloud Solution Architect

3 weeks ago

Johannesburg, South Africa Microsoft Full time

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
**Main Responsibilities**:

- Customer Centricity
- Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
- Customer Insights - Provide feedback & insights from customers.
- Business Impact
- Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
- Technical Leadership
- Learn It All - Align individual skilling to team/area demands & Customer Success goals
- Accelerate customer outcomes - Share expertise in relevant communities, contribute to Intellectual Property (IP) creation & re-use to accelerate customer outcomes.

**Qualifications**:
**Minimum Requirements**:

- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field
- Strong Customer facing Consulting experience in cloud/infrastructure technologies, information technology (IT), network operations, technology solutions.
- Extended experience and certification in Microsoft cloud technologies (Azure, M365, D365, or Power Platform), infrastructure technologies.
- Trusted Advisorship: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
- Commercial acumen: the ability to network with internal stakeholders and build a portfolio of customers in order to build and maintain a healthy portfolio of customers and billable work.

**Additional requirements**:

- Drive People & Process: The ability to prepare the customer for operational readiness and long-term organizational adoption.
- Optimization: The ability to guide the customer towards solution cost and performance optimization leading to retention and expansion opportunities.

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