Contact Centre Team Leader
5 months ago
**Job ID**:18204**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**:Contact Centre**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**Contact Centre Team Leader (40hour)**
**A challenging position exists for a dynamic and assertive individual to fulfil the role of Team Leader within the Collections Department.**
**Main Purpose of the Job**:
**Responsible for the team’s success by implementing and monitoring individual and team objectives, enabling the department to achieve the required outputs/KPI’s.**
**Your key output areas would include**:
- Assisting staff members where necessary
- To ensure that the operating procedures for the department are understood and adhered to
- To ensure that standards /key performance indicators for department are met and periodically reviewed to ensure optimum achievement
- To maximize people productivity by adhering to people management processes (e.g. IR, Performance management, recruitment, QA and coaching)
- To ensure that company and department policies, procedures and compliance aspects are adhered to
- To enable the department to achieve the desired outcome by constantly improving on service delivery
- Matric
- Call Centre Management
- Diploma/ Certificate (Desirable)
- Knowledge of credit or retail systems
- Excellent communication and negotiation skills
- Computer literate ( MS Office)
- Able to cope with stress
- Minimum 4 years call centre or customer service experience essential
- Minimum 1 years Team Leader experience (Desirable)
- Completion of the Tomorrow Leaders programme
- Basic knowledge of IR procedures
- Able to work flexible hours (07h00 to 21h00/ Mon to Sun)
-
Telemarketing Team Leader: Insurance
5 months ago
Parow, South Africa The Foschini Group Full time**Job ID**:17338**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Telemarketing Team Leader: Insurance** **A challenging position exists within the Financial Services Call Centre for a...
-
Collections Team Leader
3 months ago
Parow, South Africa Shoprite Group Full timeClosing Date - 2024/09/05 - Reference Number - SHO240830-2 - Job Title - Collections Team Leader - Job Type - Permanent - Location - Country - South Africa - Location - Province - Western Cape - Location - Town or City - Parow - Purpose of the Job The main function of this position is to maximise collections and minimise losses by managing/reducing the...
-
Telemarketing Day Team Leader: Insurance
5 months ago
Parow, South Africa The Foschini Group Full time**Job ID**:18149**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**:Head Office**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Telemarketing Day Team Leader** **A challenging position exists within the Financial Services Call Centre for a...
-
Telemarketing Day Team Leader: Insurance
5 months ago
Parow, South Africa The Foschini Group Full time**Job ID**:18149**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**:Head Office**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Telemarketing Day Team Leader** *** **An exciting position exists within the Financial Services Call Centre for a...
-
Team Leader
5 months ago
Parow, South Africa Stowe Holdings (Pty) Ltd. Full time**Job Purpose** The purpose of the job is to manage a team of agents. To efficiently allocate incoming requests to the team, prioritizing actions and monitor team resources so that customer deadlines are met. **Key Responsibilities** **Policies and Procedures (5%)** - Implements, maintains, manages the cascading of and adheres to all relevant Stowe...
-
Team Leader
6 months ago
Parow, South Africa Stowe Holdings (Pty) Ltd. Full time**Job Purpose** The purpose of the job is to manage a team of agents. To efficiently allocate incoming requests to the team, prioritizing actions and monitor team resources so that customer deadlines are met. **Key Responsibilities** **Policies and Procedures (5%)** - Implements, maintains, manages the cascading of and adheres to all relevant Stowe...
-
Team Leader: Credit Services
6 months ago
Parow, South Africa The Foschini Group Full time**Job ID**:18178**Position Type**:Full-Time**Job Function**:Services & Other**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: A challenging opportunity exists within the Credit Services Department for a dynamic and assertive individual with a willingness...
-
Operations Coordinator
5 months ago
Parow, South Africa The Foschini Group Full time**Job ID**:18244**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Operations Co-ordinator: TFG Connect** **A challenging position exists within the Financial Services Contact Centre for a...
-
Operations Coordinator: Publishing
5 months ago
Parow, South Africa The Foschini Group Full time**Job ID**:18241**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Operations Co-ordinator: Telemarketing** **A challenging position exists within the Financial Services Contact Centre for a...
-
Call Centre Agent
5 months ago
Parow, South Africa HG Travelling Services Full time**1. Description** **The Call Centre Clerk is the point of contact for clients and other departments regarding booking requirements and are responsible to ensure that all vehicles dispatched are done so in accordance with company procedures and client specifications.** 2. MINIMUM REQUIREMENTS (What is required to perform the Essential Duties?) 2.1....
-
Mytfgconnect Telemarketing Call Centre Agents
6 months ago
Parow, South Africa The Foschini Group Full time**Job ID**:12278**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **myTFGconnect Telemarketing Call Centre Agents**: - TFG Financial Services** **Are you energetic, self-motivated, share our passion...
-
Team Leader Production
5 months ago
Parow, South Africa Peninsula Beverage Company Full timeTo lead the Production team in the execution of the production plan, on time, safely and at mínimal cost. Manage a production team and control quality, processes and systems (TCCQS, maintenance and safety) in order to achieve maximum efficiencies and mínimal losses. - Manage and maintain the output of volumes of product in the unit - Manage the use of raw...
-
Operational Team Leader
5 months ago
Parow, South Africa HG Travelling Services Full timeThis position is responsible for establishing and maintaining a smooth operation of all Transportation in HG Travelling Services. Provides general supervision of all transportation, drivers, and administrative staff on shift. Primary responsibility is to make sure that all scheduled employees are on the job at the start of the shift or at the scheduled...
-
Team Leader, Branch
1 week ago
Parow, South Africa Standard Bank of South Africa Limited Full timeBusiness Segment: Personal & Private Banking To manage and develop a team and all other available resources (people, process, and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers. Qualifications Minimum Qualifications Experience - 3-4 years experience in branch processes,...
-
Team Leader Syrup Room
6 months ago
Parow, South Africa Peninsula Beverage Company Full timeTo lead the Production team in the execution of the production plan, on time, safely and at mínimal cost. Manage a production team and control quality, processes and systems (TCCQS, maintenance and safety) in order to achieve maximum efficiencies and mínimal losses. - Manage and maintain the output of volumes of product in the unit - Manage the use of raw...
-
Services Jnr Operations Manager
6 months ago
Parow, South Africa The Foschini Group Full time**Job ID**:18134**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Services Jnr Operations Manager - TFG Financial Services** **A challenging opportunity exists within the Credit Services Operations...
-
Community Health Leader: Enrolled Nurse
3 weeks ago
Parow, Western Cape, South Africa Anova Health Institute NPC Full timeWe are seeking a skilled and dedicated Outreach Team Leader: Enrolled Nurse to join our team at Anova Health Institute NPC. As a key member of our healthcare team, you will be responsible for leading our Home-Based Carers, CDU, CDL, Rehab Adherence, and CDU Staff.Key Responsibilities:Design and implement weekly work plans for the CHW and yourself, including...
-
Sales Operations Manager
5 months ago
Parow, South Africa The Foschini Group Full time**Job ID**:17997**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: To manage the Telemarketing Contact Centre responsible for Publication products. This includes the achievement of operations KPI’s...
-
Collections Agent
6 months ago
Parow, South Africa The Foschini Group Full time**Job ID**:10538**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**:Contact Centre**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Collections Agent - 108hr Flexi** **Our Collections Call Centre is looking for a pool of assertive, energetic...
-
Painter and Decorator
3 months ago
Parow, South Africa Spinx Property Maintenance Full timeAn innovative market leader operating in the property maintenance and repairs space. The company is looking for bright, customer-centric, motivated, high-potential painters and decorators. **WHAT IS REQUIRED**: We are looking for experienced painters for a renovation project in Cape Town for 2 weeks. Depending on performance and value add this may turn into...