Sales Support Administrator

4 weeks ago

Johannesburg, South Africa DHL Full time

**Sales Support Administrator**

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight - South Africa has an opening for a **Sales Support Administrator** where you will provide offices support to the Sales Department. Join us now in connecting people and improving lives.

**In this Sales Support Administrator position**
- You will be answering customer general queries.
- You will qualify prospects (as prioritized by Sales Steering/Performance Teams) on their type/, nature of business, contact data and size of customer needs products used, volumes, key lanes, regions) to identify their revenue potential.
- You will capture call information and enter qualification result in the iSell to generate notifications to lead originators/Sales organization.
- You will clean lead list and data with provided captured information in iSell.
- You will be compiling a daily list of qualified sales leads, delegating leads in iSell to the sales department and providing sales data.
- You will conduct campaign calls to prospects customers not assigned to a Salesperson.
- You will coordinate and adapt to Local, Global ,Regional market communication plan to support country Sales objectives.
- You will coordinate management of office supplies, equipment, and facilities.
- You will be developing and monitoring performance indicators for the sales and staff members managing sales tracking tools and assisting on managing sales tracking tools.
- You will monitor and report back on Sales Departments KPI’s and attends to the PD Board.
- You will be performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
- You will be preparing business reviews and preparing estimates costings and rate proposals and proposals writing.
- You will provide administrative support and follow-up on matters arising.
- You will be scheduling customer meetings and conferences.
- You will be supporting the customer contract by preparing customer documents and supporting the customer planning and implementation process.

**Now, here’s what we need from you**
- Must have a Matric.
- 1 - 3 years’ experience in a Forwarding/Clearing Industry

**We offer**:

- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary

**Why join DHL Global Forwarding?**

Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF **because we have:

- The** largest global network** with more than ~30,000 passionate employees
- The most **efficient processes** and **fastest response times**:

- The **best solutions** and **best customer service**

**Our Vision**:The Logistics Company for the World.

**Our Mission**:Excellence. Simply Delivered.
**Our Purpose**:Connecting People, improving lives.
**Our Values**:Respect & Results
**Our Goals**:Employer, Provider, and Investment of Choice, Living Responsibility
- DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics._

**Work Authorization**

DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

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