Inbound Sales Support Coordinator

2 weeks ago


Johannesburg, South Africa Growth Hub Full time

**Salary offer: R17 000 basic + Commission**

**(OTE: R17 000 - R31 000)**

**Who is Growth Hub?**

**What are we looking for?**

This is a support and admin role - not sales.

**What will we need from you?**
- Responding to high volumes of inbound leads with the aim of moving the guest closer to booking with each interaction.
- Managing all stages of the sales process from qualifying, needs analysis, finding solutions, objection handling, negotiating, and closing.
- Answering questions about different homes, amenities, neighbourhoods, travel distances etc.
- Cold calling/lead generation (all of our leads are inbound).
- Dealing with any in-stay or post-booking customer service issues.
- Drawing up itineraries or contracts.
- Live chat : Chatting to guests, helping them find a home or answer any questions they may have before booking.
- New enquiries, Requests, Declines, Merchant declines.
- Be on call while on phone duty to answer any incoming calls.
- Attend morning meetings to discuss daily deals.
- Attend weekly meetings to discuss targets and plans of action.

**Requirements**:

- 1-2 Years Sales Admin / Sales Assistant / Travel Agent Experience.
- Up to 2 years experience in a customer-facing role.
- No sales experience needed.
- Basic geographic / destination knowledge is key.
- A proven track record in a target driven environment.
- Good knowledge of either London, Paris, and UK holiday markets (the more the better)
- Knowledge of/travel to other destinations in the US and Europe is an added bonus
- Must be willing to work weekends with shift patterns including:

- Thursday - Monday week (Tuesday/Wednesday weekend)
- Friday - Tuesday week (Wednesday/Thursday weekend)
- One day off between Tuesday-Thursday, 2nd day off between Friday-Monday)
- Excellent written and spoken English
- Additional languages an added bonus
- Able to work on public holidays.

**What sets you apart**

You will excel in this role if you:

- Are excited about being part of a rapidly growing business with big expansion plans.
- Have terrific interpersonal skills (both written and verbal).
- Have exceptionally high standards and are permanently dissatisfied with ‘just OK’.
- Are motivated by being in a target driven-environment with all teams contributing their bit to one common goal.
- Work well under pressure and are good at multitasking.
- Are motivated by customer satisfaction.
- Love travel and tourism
- Are enthusiastic and hungry to learn.
- Are have excellent communication skills - verbal and written.
- Are very organised.
- Are self-motivated.
- Are confident over the phone and have a sense of humour in order to engage well with potential clients.
- Deal well with a changing environment.

**Advantages of working with us**:

- High energy startup culture with room for innovative ideas and business projects.
- Working directly with the CEO who has experience training and growing successful sales teams.
- An international and close-knit team.
- Opportunity for growth and development.
- A company that is invested in the wellbeing of their team members.

If you think you’re the right person for this role and want to be a part of a company you can grow with, then please contact us. We look forward to hearing from you.

**Salary**: R17,000.00 - R31,000.00 per month

Application Question(s):

- Someone should remain on stand-by to deliver good service. Do you have fast, reliable, stable, uninterrupted internet at home?
- Do you have any travel agent / tourism industry experience?
- This is a remote position. Do you have backup power (generator, inverter, solar panels) at home?
- This position requires someone to be on stand-by for queries raised over holiday periods. Are you able and willing to work weekends and public holidays?

**Experience**:

- customer facing: 2 years (required)


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