X1 Team Manager
7 months ago
A bit more about the Opportunity...:
**What Your Day-to-Day Will Look Like**:
You’ll be working onsite and lead a team of advisors. You’ll be reporting into a Service Delivery Manager, and will be responsible to lead, guide, coach and support the team to achieve their KPIs. You will coach and develop your team to thoroughly unpack the customers situation to provide collections & insurance support. You will follow up on attendance and agree on set goals with team members covering performance, quality, and development areas. You will focus on career and skills development of team members. You will deal with people related problems, such as absences and disciplinary matters. You will drive the achievement of targets by keeping your team members engaged and driven. You will manage staffing needs, productivity and quality. You will manage employees by ensuring continuous communication, feedback, motivation and driving our Sigma values. You will deliver accurate reporting and ensure company policies and procedures are communicated to the team.
What amazing People will bring to the role:
** What Amazing People Will Bring to the Role**:
**Minimum Requirements**:
- Matric (Grade 12) or equivalent qualification
- BPO experience within an international BPO (essential)
- Must have 1 - 2 years Team Management experience within a BPO environment
- Sales / Insurance / Financial services experience an advantage
- Must be able to display a strong sense of resilience whilst under pressure
- Must have a good command for the English language (written and verbal)
- ** Must have a strong customer service background**:
- ** Must be willing to work rotational shifts**
**Simple and Straight Forward Recruitment.**
**If you like the sound of being part of the Sigma Family, then don’t wait and get applying**
What being part of the Sigma Family means for you:
Monthly, Quarterly and Annual awards with marvellous prizes.
- ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
Transportation Benefits - Accommodate making your travelling journey to work easier with the amazing shuttle services that we offer our employees.
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.
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