Team Manager

2 months ago

Cape Town, South Africa Sigma Connected Group Full time

A bit more about the Opportunity...:
**What Your Day-to-Day Will Look Like**:
You will oversee various functions such as follow-up on attendance, coaching and close-off any gaps relating to their KPI's. You will agree and set goals with team members covering performance, quality and development areas. Focus on career and skills development of team members. You will resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters. You will also drive the achievement of targets. I consistently meet and exceed internal management and client service level agreements (SLAs), maintaining high standards of professionalism and compliance. You will address people-related challenges, such as attendance issues and disciplinary matters, swiftly and fairly, promoting a positive work environment.

You will manage and maintain focused and highly motivated team members. Coach and develop team into a high-performance culture. You will focus on staffing needs, productivity and quality. Manage Employees by ensuring continuous communication, feedback, motivation and Company Behaviours are being lived. You will guide and support your team in line with our Always Improving Performance Framework, to consistently achieve and exceed their KPIs, and support their ongoing development aspirations.

What amazing People will bring to the role:
You have excellent experience working on a **_Utilities/Collections campaign_**. You have great knowledge of managing agent performance in line with Sigma policies and procedures to meet performance targets. You are able to manage the utilization of staff in line. You are able to identify and remove performance barriers to meet performance targets. You will manage the resolution of customer/ agent problems and complaints, you maintain up-to-date knowledge of developments in, products and services You are able to coach, develop, and motivate direct reports. You manage the scheduling and performance of employees.

You are committed, enthusiastic, and resilient, and always maintain a positive and resourceful approach to your work. You demonstrate a high level of personal motivation and initiative, driving myself and others to succeed, and you lead by example. You ensure that your team follows suit in delivering their best, you are also highly skilled at organizing and prioritizing tasks, ensuring efficient use of time and resources. You are confident in interpreting and reporting on KPIs and targets, ensuring we stay aligned with business goals, you are also self-motivated and result-oriented, continuously striving to meet and exceed targets. You are able to remain calm and focused in pressurized environments, and you respond positively to various challenges.

**Requirements**:

- You have a Matric (Grade 12) or equivalent qualification
- ** You have BPO experience within an international BPO (Essential)**:

- ** You have 1 - 2 years Team Management/BPO experience working in a **_Utilities/Collections_** environment.**:

- You have previous leadership/Team Management experience within a BPO environment
- You can display a strong sense of resilience whilst under pressure
- You have a good command of the English language (written and verbal)
- You are confident and thrive in pressured environments

**Simple and Straight Forward Recruitment.**

**If you like the sound of being part of the Sigma Family, then don’t wait and get applying**

What being part of the Sigma Family means for you:
**Team Manager**

We are currently looking for more amazing people to join the Sigma Family as a **Team Manager**. You will be responsible for leading a team of Customer Advisors, driving exceptional operational performance while ensuring full compliance with regulatory standards, with a particular focus on treating customers fairly. developing my team

**Location**:Diep River, Cape Town

**Who are the Sigma Family?**

At Sigma, we are different and recognized in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People. This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.

**What being a part of the Sigma Family means for you**

Monthly, Quarterly and Annual awards with marvelous prizes.
- ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our

  • Project Manager

    2 months ago

    Cape Town, South Africa Team Finder Full time

    **About the Role**: Are you a detail-driven Project Manager with a knack for Business Analysis? Our client is seeking a dynamic professional to lead impactful projects while bridging the gap between business needs and technical solutions. If you thrive in a fast-paced environment and excel at turning ideas into action, we’d love to hear from you! **What...

  • Drone Service Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Farm Manager SA Full time

    Job Title: Drone Service ManagerWe are seeking a skilled Drone Service Manager to join our team at Farm Manager SA. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our drone service and repair strategy in Gauteng.Key Responsibilities:

  • Technical Manager

    1 day ago

    Cape Town, South Africa Farm Manager SA Full time

    **Cape Town / Johannesburg Area - South Africa**:Our client is looking for a Technical Manager to join the team. The Divisional Technical Manager for the Agriculture Division is responsible for overseeing the technical operations within the division, ensuring the efficient use of resources, equipment, and technology to optimise agricultural...

  • Team Manager

    1 month ago

    Cape Town, South Africa Sigma Connected Group Full time

    What being part of the Sigma Family means for you: Team Manager As a Team Manager, you will be responsible for leading a team of Customer Advisors, driving exceptional operational performance while ensuring full compliance with regulatory standards, with a particular focus on treating customers fairly. You will report directly to the Service Delivery...

  • Sales Development Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Pronto Labour Team Full time

    Job OverviewWe are seeking a seasoned Material Handling Sales Expert to join our Pronto Labour Team in a role that combines sales and material handling expertise. This is a challenging position that requires a strong understanding of sales strategies and the ability to effectively manage customer relationships.The successful candidate will have a proven...

  • Junior Property Manager

    5 days ago

    Cape Town, South Africa Junior Property Manager Full time

    Supervises and assigns duty roster for Front Office and housekeeping. - Conduct and ensure the neat appearance of staff as well as the correct attitude and behavior. Discusses problems with their Manager and provides solutions. - Gives instructions to Front office for any deviations to procedure. - Engage each guest as a unique individual and listens...

  • Electrical Engineering Project Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Pronto Labour Team Full time

    Pronto Labour Team is seeking an experienced Electrical Engineering Project Manager to join their team.Estimated Salary: R 800,000 - R 1,200,000 per annumAbout the RoleThe successful candidate will be responsible for managing industrial IT requirements and infrastructure in accordance with internal security rules. They will also oversee the maintenance...

  • Team Manager

    2 months ago

    Cape Town, South Africa PSG Consultancy Full time

    Lead a team of agents to meet and exceed business objectives, ensuring that key financial, operational, and quality metrics are consistently achieved. - Continually review and monitor the performance of all Agents/Advisors against agreed KPI’s, ensuring that calls are handled professionally, instigating appropriate corrective action, using performance...

  • Materials Sales Manager

    1 month ago

    Cape Town, Western Cape, South Africa Pronto Labour Team Full time

    **Job Title:** Materials Sales Manager - Strategic GrowthWe are seeking an experienced Materials Sales Manager to join our team at Pronto Labour Team. In this role, you will be responsible for developing and executing sales strategies to drive growth in the materials handling industry.Key Responsibilities:Develop and implement sales strategies to achieve...

  • Fruit Procurement and Export Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Farm Manager SA Full time

    Job DescriptionWe are seeking a highly experienced Fruit Procurement and Export Manager to join our team at Farm Manager SA.About the RoleThis is an exciting opportunity for a seasoned professional to oversee the procurement of high-quality fruits, including Apple, Orange, Pear, and Kiwi, from local farmers. You will be responsible for ensuring the quality...

  • Area Sales Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Pronto Labour Team Full time

    Job DescriptionWe are seeking an experienced Area Sales Manager to join our Pronto Labour Team in a role that combines sales and material handling expertise.This is a challenging position that requires a strong understanding of sales strategies and the ability to effectively manage customer relationships. The successful candidate will have a proven track...

  • Conversational Design Lead

    3 months ago

    Cape Town, South Africa Team Finder Full time

    **About the Role**: **What you will do**: - Collaborate with stakeholders to gather requirements, build user stories, and design detailed conversational flows for our assistant that can scale across multiple domains, channels, and languages. - Document clean, modular, and readable conversation design artifacts that adhere to best practices and support...

  • Amazon Advertising Specialist

    5 days ago

    Cape Town, South Africa AmzPro Team Full time

    We are looking for an ambitious Advertising Specialist with extensive experience launching and ranking products on Amazon, PPC, FB & Google Ads to join our team. The role is suited to someone that loves responsibility, delivering results and is eager to grow their expertise within the Amazon Advertising platform as well as keyword optimization related...

  • Sales Team Manager

    7 months ago

    Cape Town, South Africa Megan Frg Consulting Full time

    **About the role**: Reporting directly to the Head of Operations, the Operations Sales Team Manager will be an inspiring and dynamic professional with 3-5 years of sales team management experience. They will excel in motivating their team, setting clear goals, and fostering open communication. With a passion for sales, exceptional leadership skills, and a...

  • Nepq-trained Sales Manager

    6 months ago

    Cape Town, South Africa The Well Team Solutions Full time

    **Job Title: NEPQ-Trained Sales Manager** **Location: Remote (Work from Home)** **Salary: ZAR 2,000** **Type: Full-time** **About The Well Team**: The Well Team is a respected organization committed to enhancing the quality of life for individuals with disabilities and at-risk youth. We employ a client-centered approach, seeing the individuals we serve as...

  • Senior Sales Manager

    7 months ago

    Cape Town, South Africa Pronto Labour Team Full time

    **SENIOR SALES MANAGER** - MUST have Minimum 7 Years' experience in **INTERNATIONAL** **SALES & MARKETING** - Experience in the **SECURITY, TECHNOLOGY** OR** DEFENCE** **Industry** - Qualification in **MARKETING/BUSINESS** **DEVELOPMENT** or equivalent - Knowledge of **Defence Industry including Ammunition &** **Weapon Systems** - Global Political &...

  • Senior Sales Manager

    7 months ago

    Cape Town, South Africa Pronto Labour Team Full time

    **SENIOR SALES/MARKETING Manager** - MUST have **SECURITY, TECHNOLOGY** or** DEFENCE** Industry experience - MUST have Minimum 7 Years' experience in **INTERNATIONAL** **SALES & MARKETING** - Degree/Qualification in **MARKETING / BUSINESS** **DEVELOPMENT **or equivalent - Knowledge of **DEFENCE Industry AMMUNITION & WEAPON** **SYSTEM** will be...

  • Team Manager, Goodreads

    7 days ago

    Cape Town, South Africa Amazon Dev Centre South Africa Full time

    Experience in a Customer Service roles - Superior writing and communication skills - Microsoft Office suite skills - Basic technical knowledge (familiarity with HTML, browsers, internet terminology, troubleshooting skills) Job summary The Goodreads Experts team supports our growing community of more than 100 million members and evangelizes our fun,...

  • Area Sales Manager

    2 weeks ago

    Cape Town, South Africa Pronto Labour Team Full time

    **Area Sales Manager**: - Automotive or hardware Industry (Assembly & Fastening Materials) experience - Matric or equivalent - Managerial experience - Completed or studying towards a Marketing/Business Degree or Diploma or have a Proven track record with relevant experience - Ability to analyse reports and Sales figures - Excellent negotiation skills -...

  • Team Manager

    12 hours ago

    Cape Town, South Africa Sigma Connected Group Full time

    **Job description** We are looking for a professional, high-performance individual with exceptional leadership, negotiation and client liaison skills, to be responsible for managing and leading a team of agents. **REQUIREMENTS**: - Matric/Grade 12 Certificate - Minimum of 2 year recent Team Management experience in a contact centre (BPO environment...