Duty Manager

4 weeks ago


Hoedspruit, South Africa HotelJobs.co.za Full time

Kendrick Recruitment are seeking a dynamic and customer-focused individual to join our team as a Duty Manager. The Duty Manager will play a crucial role in ensuring the seamless operation of daily activities at the lodge, contributing to the overall guest satisfaction and maintaining high standards of service.

**Responsibilities**:

- Guest Services:

- Greet and assist guests in a courteous and professional manner.
- Handle guest inquiries, requests, and concerns promptly and effectively.
- Ensure guests' needs are met to exceed their expectations.
- Operational Excellence:

- Oversee day-to-day operations to guarantee the smooth running of the lodge and spa.
- Coordinate with various departments to ensure cohesive teamwork.
- Monitor and manage room reservations, check-ins, and check-outs.
- Staff Supervision:

- Supervise and support front office and other operational staff.
- Provide leadership and guidance to ensure high-quality service delivery.
- Conduct regular staff briefings to communicate relevant information.
- Problem Resolution:

- Address and resolve guest complaints or issues promptly and professionally.
- Collaborate with different departments to find effective solutions to challenges.
- Maintain a positive and solutions-oriented approach in all situations.
- Emergency Response:

- Act as the point of contact in case of emergencies and coordinate appropriate responses.
- Ensure adherence to health and safety regulations and emergency procedures.
- Financial Accountability:

- Assist in managing budgets and expenses within established guidelines.
- Monitor and control costs to optimize financial performance.

Qualifications:

- Proven experience in a similar role within the hospitality industry.
- Exceptional customer service and communication skills.
- Strong leadership abilities with a focus on team collaboration.
- Proficient in hotel management software and Microsoft Office Suite.
- Knowledge of health and safety regulations.

**Benefits**:

- Competitive salary.
- Opportunities for professional development.

To apply, please submit your resume and cover letter to me today We look forward to welcoming a dedicated professional to our team


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