Call Centre Agent
1 month ago
Call Center Agent Job Summary You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions. Call Center Agent Job Responsibilities and Duties: · Answer incoming calls and respond to customers emails · Management and resolve customer complaints · Sell products and place customer orders in the computer system · Identify and escalate issues to supervisors · Provide product and service information to customers · Research required information using available resources · Research, identify, and resolve customer complaints using applicable software · Process orders, forms, and application · Route calls to appropriate resources · Document all call information according to standard operating procedures · Recognize, document, and alert the management team of trends in customer calls · Follow up customer calls where necessary · Upsell products and services · Complete call logs and reports · Other duties as assigned Call Center Agent Qualifications and Skills · High school diploma or equivalent · Proficient in relevant computer applications · 1-3 years of experience in a call center environment · Knowledge of customer service practices and principles · Excellent data entry and typing skills · Superior listening, verbal, and written communication skills · Ability to handle stressful situation appropriately
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Medical Call Centre Agent
6 months ago
Gauteng, South Africa Careforce Recruitment Full timeOur client, a managed care organisation based in Pretoria is looking for a Call Centre Agent. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. Position: Medical Call Centre Agent Reporting to: Operations Manager Hours: 40 hours per week (Based on a...
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Call Centre Team Manager
3 months ago
Gauteng, South Africa Cartrack Full time**Listing reference**: cartr_000549**Listing status**: Online- **Position summary** **Industry**:Call Centre Industry **Job category**:Representative **Location**:Gauteng **Contract**:Permanent **Remuneration**:Market related **EE position**:Yes **Introduction** - We are looking for a Senior Telesales Team Manager for our Head Office in Rosebank. A...
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Call Centre Agent
6 months ago
Gauteng, South Africa Chartall Business College Full time**Inherent requirements**: Matric Customer service experience and orientation Friendly and outgoing persona Technical aptitude attributes Good telephone communication **Preferred requirements and skills**: NQF level 7 degree would be advantageous Experience in frontline customer service Strong presentation skills Experience using MS Office and Zoho...
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Call Center Agent
6 months ago
Gauteng, South Africa Taskflow Full time**Job Title: Call Center Agent** **Job Overview**: The Call Center Agent is responsible for delivering exceptional customer service through effective communication, problem-solving, and efficient handling of customer inquiries. The role requires a high level of professionalism, empathy, and the ability to adapt to various customer needs. **Key...
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Outbound Sales Agent
4 months ago
Gauteng, South Africa Cartrack Full time**Listing reference**: cartr_000539**Listing status**: Online- **Position summary** **Industry**:Automotive Sector **Job category**:Sales and Purchasing **Location**:Gauteng **Contract**:Permanent **Remuneration**:Basic benefits commission **EE position**:No **Introduction** - Are you a go-getter, motivated to achieve results and up for a challenge?...
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Contact Centre Team Leader
6 months ago
Gauteng, South Africa PG Glass Full time**Main job purpose** Manage, coach and mentor agents and teams of agents to ensure achievement of set, communicated and tracked key performance indicators and behavioural standards of engagement towards achieving and exceeding company objectives **Main Objective** - Ensure agent and team achievement against set KPI targets through effective performance...
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Debt Collection Agent
2 weeks ago
Gauteng, South Africa Cartrack Full time**Listing reference**: cartr_000575 **Listing status**: Online **Position summary** **Industry**:Call Centre Industry**Job category**:Representative**Location**:Gauteng**Contract**:Permanent**Remuneration**:Market related**EE position**:No**Introduction** - We are looking for Debt Collection Agents for our Head Office in Rosebank! A leading global...
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Team Leader
6 months ago
Gauteng, South Africa MyCalling Full time**Team Leader** We are recruiting for a new business operation based in Jhb to service an international client. **Are you ready to take the next step in your career?** The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual...
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Team Leader
6 months ago
Gauteng, South Africa MyCalling Full time**Team Leader** We are recruiting for a new business operation based in Jhb to service an international client. **Are you ready to take the next step in your career?** The purpose of this role is to ensure the day to day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual...
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Client Liaison Officer
3 months ago
Gauteng, South Africa UXi - AD Full time**Duties and Responsibilities** - Prepare and distribute work detailed monthly, quarterly and yearly reports to Campus Manager. - Provide required information and documents to clients. - Provide support and assistance to other management teams. - Provide feedback to management on areas of improvements. - Recommend implementation of enhanced processes. - Plan...
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Insurance Sales Agent
6 months ago
Gauteng, South Africa Insphired Recruitment Solutions Full timeA well-established company based in Morningside, Sandton Is looking to employ Telesales Agents. Must have an excellent command of the English language At least 6 months of telesales experience is a must Must have experience selling Long Term Insurance Must have a clear criminal record and not be debarred Must be target driven Proven sales track record an...
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Quote Layering Agent
6 months ago
Gauteng, South Africa Hi-Tech Recruitment Full time**Gauteng**, Gauteng** **R 10 000 - R 25 000 Annually Cost To Company** Quote Layering Agent Career growth and Performance driven? R10 000 - R25 000 **Job Key Performance Areas**: - Promote the sale of software effectively to customers **Key Responsibilities**: - Achieve allocated call targets; - Support all other team members and their associated...
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Team Lead
7 months ago
Gauteng, South Africa Percepta South Africa Full time*** Responsible for the daily operation and productivity of team / overall centre and ensures smooth and successful operation. Leads the German General Enquiry Centre to provide the best possible service. Coordinates work, provides guidance and support to the Senior Advisor/Deputy Team Leader and manages performance using Percepta coaching and performance...
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Sales Agent
8 months ago
Ekurhuleni, Gauteng, South Africa MIT Auto Parts Full timeThe primary purpose of this role is to sell the MIT product portfolio by proactively and reactively offering products to customers, thereby contributing effectively and efficiently to the MIT sales process. **Role**: Sales Service the call center for sales purposes (includes but not limited to sales orders, quotations, etc.) Proactively sales - sell and...
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Outbound Sales Agent
6 months ago
Gauteng, South Africa WDR Aspen Full timeAre you **COMPETITIVE?** Are you **RESULTS DRIVEN?** Need to be at the **TOP **of the leaderboard**?** Do you like **HELPING PEOPLE** improve their life? - Then please read _**CAREFULLY...**_ - **We are one of the fastest-growing agencies in the US on the hunt for A-players. **_We are looking for people who are eager to learn and grow in life. We are...
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Custom Care Agent
2 months ago
Gauteng, South Africa Otis Full timeDate Posted: 2024-11-04 Country: South Africa Location: 17 Angus Crescent, Gauteng Customer Care Agent - If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and...
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Real Estate Agent
6 months ago
Gauteng, South Africa Northpoint Realty Group Full timeNorthpoint Realty Group is looking for a Commercial Real Estate Broker andResidential AgentNorthpoint Realty Group pays up to an 80/20 Commission split with an additional Profit Share What we offer Northpoint Realty has a strong coaching, mentoring and training culture and we have positions available in multiple locations around the country. As you go...
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Commercial Real Estate Broker and Residential Agent
6 months ago
Gauteng, South Africa Northpoint Realty Group Full timeNorthpoint Realty Group is looking for a Commercial Real Estate Broker and Residential Agent Northpoint Realty Group pays up to an 80/20 Commission split with an additional Profit Share Are you an ambitious goal orientated team player who wants financial independence? Then Northpoint Realty Group can help you achieve you financial and business goals. What...
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Real Estate Agent
6 months ago
Gauteng, South Africa Northpoint Realty Group Full timeNorthpoint Realty Group is looking for a Commercial Real Estate Broker andResidential AgentNorthpoint Realty Group pays up to an 80/20 Commission split with an additional Profit Share What we offer Northpoint Realty has a strong coaching, mentoring and training culture and we have positions available in multiple locations around the country. As you go...
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Service, Support and Onboarding Consultant
6 months ago
City of Johannesburg, Gauteng, South Africa Zeal HR Full time**Service and Support Consultant - Must have Financial Advisor or Brokerage experience in the Investment Industry** The position requires an experienced and suitably qualified Service and onboarding Agent who is accountable, well spoken, and client service driven. Must have experience in the investment industry and have financial advisory or brokerage...