Service Desk

3 days ago


Durban, South Africa Dash Reruitment Full time

We are looking for a Helpdesk Support Technician but not limited to monitor and respond to requests with the helpdesk, provide remote support and respond to any queries in a timely manner. Ensure tickets are completed in accordance with the appropriate service level agreement.

**Duties**:

- 1st line support, problem identification and call allocation
- basic troubleshooting and password resets
- follow standard helpdesk procedures
- log all helpdesk interactions
- follow up with customers and users to ensure complete resolution of issues

**Requirements**:

- Grade 12
- IT Diploma
- valid drivers license
- 3 years experience in related field

**Skills**:

- strong customer service orientation
- proven analytical and problem-solving abilities
- ability to effectively prioritize and execute tasks in a high-pressure environment
- good with written, oral and interpersonal communication skills
- ability to conduct research into PC and software issues and products as required
- ability to present ideas in business-friendly and user-friendly language
- highly self motivated and directed
- keen attention to detail
- team-orientated and skilled in working within a collaborative environment

Should you meet the above requirements please send a detailed copy of your CV through to us.

**Job Types**: Full-time, Permanent

**Experience**:

- helpdesk: 3 years (required)



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