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IT Service Desk Agent

1 week ago

Durban, KwaZulu-Natal, South Africa Helen Lucre Resourcing (Pty) Ltd. Full time

We are seeking a motivated and results-driven SharePoint Helpdesk Support to join our team at Helen Lucre Resourcing (Pty) Ltd. As a key member of our IT department, you will play a vital role in supporting our clients' technical needs and ensuring seamless SharePoint operations.

Core Responsibilities
  • Assist clients with SharePoint-related issues, providing timely and effective solutions.
  • Engage with internal stakeholders to coordinate and implement changes requested by clients.
  • Analyze and document problems and troubleshooting efforts, leveraging this knowledge to improve client support and services.
  • Stay informed about SharePoint updates and best practices, applying this knowledge to enhance client experiences.
  • Maintain accurate records of all interactions with clients, including issues resolved and actions taken.
Essential Qualifications and Skills
  • Bachelor's degree in a field such as Computer Science, Information Technology, or related field.
  • Strong understanding of SharePoint concepts and applications.
  • Excellent analytical and problem-solving skills.