Guest Liaison
7 months ago
Luxury boutique hotel based in Bantry Bay is looking for a Guest Liaison / Relief Night Manager to assist their guests efficiently and courteously in all Front Office related functions and to perform all administrative duties to the highest standards
- Daily accurate completion of Guest list
- Communicate important information through to all relevant departments and follow up on all requests
- Ensure that all guest information is added to profile on OPERA
- Together with the MOD, ensure drivers and transfers are coordinated for the following day
- Check in and check out of guests
- Receive and process payments from guests
- Ensuring that correct procedures are used regarding the acceptance of foreign currencies, credit cards and cash
- Daily management of petty cash box
- Prepare rooming lists and ensure that it is placed in the rooms on time
- Ensure that the switchboard is answered as soon as possible
- Direct incoming calls to the appropriate extensions
- Ensuring that information about restaurants, art exhibitions, theatre productions, day tours, tour guides, preferred car rental companies and preferred taxi companies are readily available and up to date.
- Assist guests with itineraries and concierge responsibilities
Night Shift Duties:
- Ensuring that the hotel is locked up after all guests have gone to their rooms
- Ensure that security is performing their duties
- Assist with F&B and Housekeeping duties in the event guests may require assistance
- All final bills must be checked before presenting to the guest for payment
- Check in and Checkout Receive and process payments from guests
- Check all concierge postings
- Check petty cash slips and cash ups, that all correspond
- Prepare meal & wakeup call sheets
- Printing and distributing guest list
- Ensure End of Day is run before early staff arrives
- Send through comprehensive handover regarding any staff, guest or security information
**Requirements**:
- Formal Hospitality Qualification
- 4 years working experience as a receptionist / guest liaison in a 5* hotel
- Night audit experience
- Guest relations skills with an obsession with service
- Able to handle many tasks at once
- Flexible to work both Day and Night shifts
- Able to plan, organise and execute tasks effectively
- Excellent interpersonal skills Must be able to communicate with international guests
- Fluent in spoken and written English any other language desirable
- Computer literate, including POS, OPERA (Essential), Microsft Office Packages
- Must be able to multi-task
- Sound knowledge of Cape Town
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