Mi Analyst

2 days ago


Cape Town, South Africa O'Dwyer Personnel Full time

MI Analyst - CT (CBD)

R276K p/a ctc

The MIS is responsible for collecting, analyzing, maintaining, and reporting performance and payroll-related data to operations and other stakeholders. Reporting directly to the MI Team Lead.
- Assist Operations team with performance management
- Provides analysis for process improvement
- Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level
- Monthly Ops interaction for metric calibration
- Template and tracker creation
- Scorecards and dashboards maintenance
- Data collation for reports generation
- Processing of internal movement requests
- Tracking of P4P, Milestone and other process incentive programs
- Payroll data processing
- Any other duties as requested by the MIS Manager and Operations leaders
- Internal clients - Operations Assistant Managers, Lead Assistant Managers, Operations Managers, Senior Managers and Vice president, Support (QPE, and Training) Leadership, MIS/FPA/WFM Executives and Leadership
- Reporting to the client, for monthly KPI/SLA reporting and invoicing
- Ability to work in a continually challenging environment
- Self-initiated and zeal for continuous improvement
- Demonstrates ability to perform tasks in a timely and accurate manner
- Demonstrates strength in the area of mathematics
- Fosters a spirit of collaboration and team work
- Quantitative and qualitative ability
- Conformance to policies / compliances training skills and eye for details
- Excellent Logic and Reasoning

**Requirements**:

- Minimum 1 year of relevant experience in MIS/WFM
- BPO experience essential
- Matric essential
- Advanced level MS Excel and MS Access
- Basic Knowledge on other MS Office Application
- Advance Knowledge on VBA
- Basic Knowledge on SQL
- Clear credit and crim record (non negotiable - this will be verified)
- Ability to work shifts 14h00 - 01h00 (US hours)

**Salary**: Up to R23,000.00 per month


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