Mi Analyst

A bit more about the Opportunity...: **What Your Day-to-Day will Look Like**: You’ll be within our Analytics team, in a hybrid position between our office and working from home. You will be responsible for building new reporting in Power BI for the operations team, which will support with the day-to-day management of your campaigns. You will work with...

A bit more about the Opportunity...: **What Being a Part of the Sigma Family Means for You!** Monthly, Quarterly and Annual awards with marvellous prizes - ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected Receive a tree in the Sigma Forest when you...

MI/Data Analyst Reporting Analyst **Responsibilities**: The Reporting Analyst is fully dedicated to and receives work from the Retail Contact Center Business Intelligence (RCC BI) team. The role solves complex business problems and issues using data from internal and external sources to provide insight to decision-makers. The Reporting Analyst work...

We are looking for a highly motivated and experienced individual in the Management Information (MI) / Business Intelligence (BI) area of Workforce Management (WFM), with an understanding of the Resource Planning (Forecasting, Scheduling and Reporting) process. You will be armed with client information and data, to use in conjunction with internally developed...

Our client is looking to recruit a MI Analyst to be based in Cape Town, South Africa. The prospective employee will be responsible for the financial services needed to support operational and strategic decisions. **Responsibilities**: Perform data analysis, data visualization and reporting. Spend time with and develop understanding of key business areas to...

Reference No. SR-MIA-001 **Job Description: Our client is looking to recruit a MI Analyst to be based in Cape Town, South Africa. The prospective employee will be responsible for the financial services needed to support operational and strategic decisions. **Responsibilities: - Perform data analysis, data visualization and reporting. - Spend time with and...

MIS Associate/ Sr Associate **The Operational requirement for the Analyst MIS role consists of the following** - Must have good performance record - Ability to think differently to achieve goals - Excellent knowledge of MS Excel, MS Power Point - Excellent SQL skills - Previous exposure to Call Centre Reporting - Good understanding of Call Centre related...

**Responsibilities**: - Work with Financial Control & FP&A to develop systems and models to embed best practice for group consolidation, transfer pricing, budgets & forecast and other project - Work with stakeholders in the Systems and MI team to ensure that existing models are understood and fit for purpose - Build relationships with Financial Business...

**Reference: DB 6871** **Consultant: Dorei Barnes** Location: Waterfront, Western Cape **Description**: - Work with Financial Control & FP&A to develop systems and models to embed best practice for group consolidation, transfer pricing, budgets & forecast and other project - Work with stakeholders in the Systems and MI team to ensure that existing models...

Designation & Role: Commercial Analyst FP&A (Individual Contributor) Location: Cape Town, South Africa Shift: US Shift Summary The role of a Commercial Analyst is to ensure service delivery in accordance with the defined SLAs/KPIs. Ensure to deliver performance that meets or exceeds the Service Level Agreement in terms of quality and efficiency; assist the...

**Job Title**:Client Reporting and Insight Analyst **Location**: Office based **Contract Type**: Full Time **Department**:Operations & MI **Reports to**: Service Delivery Manager **Grade**:Analyst **Job Summary / Overview** The core role of the Client Reporting and Insight Analyst is to manage the success and delivery of the business & client programs...

**Designation & Role**:Commercial Analyst FP&A (Individual Contributor) **Location**:Cape Town, South Africa **Work Mode**:Hybrid **Shift: UK or US Day Shift **(Depending on the portfolio you are supporting) **Summary** The role of a **Commercial Analyst **is to ensure service delivery in accordance with the defined SLAs/KPIs. Ensure to deliver...

**Teleperformance SA** **Designation & Role**:Commercial Analyst FP&A (Individual Contributor) **Location**:Cape Town, South Africa **Work Mode**:Hybrid **Shift: UK or US Day Shift **(Depending on the portfolio you are supporting) **Summary** The role of a **Commercial Analyst **is to ensure service delivery in accordance with the defined SLAs/KPIs....

SA Commercial (Pty) Ltd is seeking a highly skilled Business Intelligence Analyst to join their team. This role will be responsible for generating accurate reports from multiple data platforms, participating in implementing processes for management information (MI) reporting systems, and measuring and analyzing performance metrics.The ideal candidate will...

**Resilience Analyst** **Key Responsibilities** - Providing resilience advice, requirements and guidance to the business when delivering new systems or updates to existing. - Performing resilience focused risk assessment on new systems/services and changes to existing to ensure they are within risk tolerance. - Working with the business to review existing...

**Designation & Role**:Commercial Analyst FP&A (Individual Contributor) **Location**:Cape Town, South Africa **Shift: US Shift** **Summary** The role of a **Commercial Analyst**is to ensure service delivery in accordance with the defined SLAs/KPIs. Ensure to deliver performance that meets or exceeds the Service Level Agreement in terms of quality and...

A bit more about the Opportunity...: You will build rotas ensuring adequate cover for each team as per Client requirements (Or create forecast in line with Volume and AHT/SLA agreements. You will also forecast overtime requirements to ensure the company meets expected targets regarding hours allocation. You will plan and book time off the phones for...

Role: Lead Distribution AnalystCategory: Financial Analysis and ReportingLocation: BellvilleSalary: R 548 000 - R 648 000 Per AnnumOur client is a leading financial services company, is seeking a Lead Distribution Analyst with strong reporting, analytics and executive assistance experience. reporting to the COO: Distribution. The successful candidate will...

Our client is a leading financial services company, is seeking a Lead Distribution Analyst with strong reporting, analytics and executive assistance experience. reporting to the COO: Distribution. The successful candidate will engage with Senior executives of the company in forums, such as project meetings, Compliance, Risk & Legal meetings, and various...

**Role Purpose** To lead a team of real time analysts to proactively managing the contacts and queues “on the day” to ensure service levels and business targets are met. This means taking the resource plan and forecasts and monitoring volumes throughout the day, acting if thresholds are transgressed and enabling service recovery plans if required. You...