Client Reporting
2 weeks ago
**Job Title**:Client Reporting and Insight Analyst
**Location**: Office based
**Contract Type**: Full Time
**Department**:Operations & MI
**Reports to**: Service Delivery Manager
**Grade**:Analyst
**Job Summary / Overview**
The core role of the Client Reporting and Insight Analyst is to manage the success and delivery of the business & client programs by providing data, reporting and insight specific to Client.
As the Client Reporting and Insight Analyst you will be ensuring;
- Meticulous attention to detail
- Delivery of high-quality service
- Excellent client and stakeholder experience - partnership approach
- Production of high-quality reports, with the identification of trends and issues
- Strong Presentation skills
- Process management and improvement
- Projects delivered on time, and to quality standards and targets
- Accuracy and integrity of data in business systems
- Timely response to and resolution of enquiries, (New/ Change) requests and issues raised
- Capturing Actions and ensuring workload completion in a timely and managed approach
**Key Stakeholders**:
- Client
- Operational Teams
- Transformation Team
- Customer Insight Team
- Information Technology (Telephony, Networks, Digital Applications / systems)
**Competencies**
- Strong analytical skills and the ability to analyse and interpret data
- Commercial understanding and awareness and customer focus
- Strong Powerpoint & presentation skills
- The ability to plan work and meet tight deadlines
- Proven attention to detail - an excellent eye for detail and accuracy
- Ability to communicate knowledge concisely
- Business Objects Experience
- Strong team working and relationship building skills
**Qualification & Experience**
- Advanced knowledge of Microsoft Office packages - must be highly proficient in MS Excel (i.e. pivot tables and reporting, macro’s, advanced charts, conditional formatting)
- PowerBI experience
- Matric Equivalent
- Experience of data analysis and/or reporting within a call center environment
**Job Types**: Full-time, Permanent
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