CRM Mi Analyst

3 months ago

Cape Town, South Africa Sigma Connected Group Full time

A bit more about the Opportunity...:
**What Being a Part of the Sigma Family Means for You**

Monthly, Quarterly and Annual awards with marvellous prizes
- ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint

Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you

Transportation Benefits - Accommodate making your travelling journey to work easier with the amazing shuttle services that we offer our employees

Join communities and collaborate with your colleagues on our internal Social Media platform

The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

What amazing People will bring to the role:
**What Your Day-to-Day will Look Like**:
You’ll be within our Analytics team, in a hybrid position between our office and working from home. You will be responsible for building new reporting in Power BI for the operations team, which will support with the day-to-day management of your campaigns. You will work with stakeholders to spot patterns and trends, highlight issues, and make recommendations for improvements based on these.

You will confidently use a range of tools such as Power BI, Excel and PowerPoint to produce complex dashboards and reports, but always ensuring they are easy to use and understand. You will present findings to senior management and ensure the continuous improvement of all KPIs. Experience running workshops and working with business stakeholders to devise appropriate reporting and dashboard formats. You have experience in working closely with key operational stakeholders to understand the wider business objectives and how quality data solutions can make a positive impact.

You will be responsible for analyzing and maintaining the company's CRM system. This includes collecting and analyzing customer data, identifying trends and patterns, ensuring data integrity and making recommendations for improving the effectiveness of the company's CRM (Salesforce, ORCA and Zeal) and Collections strategies. You will also identify areas for CRM improvement, enhancement, and innovation. You will also facilitate support testing and evaluation activities to validate the CRMs functionality and quality.

**What Amazing People Will Bring to the Role**:
You are a person who has a natural ability for staying ahead of trends and making decisions in a fast-paced environment. You take a methodical approach and you understand the importance of meeting deadlines. You are resilient to change, and you thrive when working under pressure whilst always maintaining that can-do attitude Your reliability and high organisation skills allow you to prioritise tasks within set deadlines, which also displays what a great team player you are You are able to work on a flexible basis when needed, and you maintain a positive can-do attitude.

Your communication skills are second to none, which allows you to work effectively with stakeholders on all levels, whilst using your initiative and judgement. You take pride in what you do and thrive under pressure.

**Minimum requirements**:

- ** You have **_2 years' experience i_**n the capacity of a Performance Analyst or Data Analyst role**:

- Proven record of delivering improvements
- Advanced Excel (**essential**)
- SQL and Power Bi experience (**essential**)
- Effective communication skills (verbal, written and presentation)
- Competent in the use of Microsoft Office
- Experience with presenting to Senior Management
- Enhancing the businesses reporting capabilities
- Analysing data and providing key insights to stakeholders
- Provide insights and recommendations to enable the business to make data-driven decisions
- Proven track record working with CRM and collections data

**Simple and Straight Forward Recruitment.**

**If you like the sound of being part of the Sigma Family then don’t wait and get applying**

What being part of the Sigma Family means for you:
**MI Analyst - UK BPO**

We are currently looking for more amazing people to join the Sigma Family as a MI Analyst in our analytics department. Before we tell you more about this opportunity, let us share why you should join us at Sigma.
- ** Your title**: MI Analyst

**Who are the Sigma Family?**

At Sigma, we are different and recognized in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People. This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.

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