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Systems Support Analyst

4 months ago

Kempton Park, South Africa De Beers Group of Companies Full time

**Company Description
- Help us identify opportunity**

You enjoy finding answers and helping diverse teams to plan and meet their goals. Good with numbers, you communicate easily at many levels, explaining complex ideas in simple ways.

Come and be part of our team. We’re shaping the future of a global business with an innovative mindset and a fascinating product.

We’re the world’s leading diamond company - a unique luxury business that thrives on the creativity, passion and knowledge of our people. To push our company forwards, we always need to think differently. We welcome diverse perspectives, people who spark fresh thinking and aren't afraid to challenge assumptions.

In return, we provide you with the space and support to grow and achieve your ambitions.

**Job Description**:
**Key responsibilities include**:

- Provide support for maintenance, upgrades and implementation of AX systems in the Midstream environment.
- Assist customers to optimize use of the AX and Special Stones systems.
- Work with functional specialist and business analyst to align technical solutions to business requirements and needs.
- Participate in design reviews and audits to ensure objectives are met and standards are followed for the systems in scope.
- Monitor the adoption of best practice and the use of standard systems and solutions for the defined AX and Special Stones systems as well as interfacing systems.
- Work proactively with business users to identify process and task (where appropriate) improvements and propose these to systems teams for consideration.
- Co-ordinate the development of the test plan and test cases and facilitate User Acceptance Testing (UAT) and regression testing.
- Act as a point of contact for service providers in problem solving and investigations related to level 1 and 2 incidents in the Core Diamond (AX, SCS, Product Catalogue and Special Stones System) systems area.
- Qualifications
- National Diploma in Information Technology / Industrial Engineering or related fields of study

**Knowledge and experience required**:

- High quality customer service delivery and collaboration principles.
- Specific IM field controls and risk mitigation.
- Mining industry experience would be an advantage.

**Additional Information
- Who We Are: De Beers Group**

Established in 1888, De Beers Group is the world’s leading diamond company with unrivalled expertise in the exploration, mining, sorting, valuing, selling and marketing of diamonds. Together with our joint venture partners, we operate in more than 20 countries across six continents.

We want our diamonds, and our business, to make life brilliant - for our people, our customers and the world around us.

We build partnerships and connect with our people and their communities to make a positive contribution to the wider world. We’re constantly developing new ways to make an impact and build a beneficial legacy. We call it ‘Building Forever’ - it’s fundamental to our pioneering spirit and the purposeful way we do business.

**Safety**

Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect **.**

**Inclusion & Diversity**

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential.

**Closing date**:03 February 2023

**#LI-MM2