Call Centre Trainer

3 weeks ago


Durban, South Africa Debt Solution SA Full time

**Debt Solution SA is looking for a Training and Development Officer/Trainer.**

**A Trainer is needed to coordinate training activities that will help maximize our team’s performance via our Contact Center**

**Trainers responsibilities**

**include**

**mentoring new sales agents,**

**designing individual and team training courses**

**preparing educational material.**

**To be successful in this role, you should have a good understanding of sales techniques and the ability to motivate employees of varying seniority.**

**Responsibilities**

**Provide helpful advice on coping with job-related challenges**
**Onboard and train new sales agents**
**Identify individual and team training needs**
**Develop educational material, including presentations, sales scripts and case studies**
**Design training courses using gamification, role-playing activities and job simulation**
**Gather feedback on all training programs from trainees, managers and instructors**
**Set annual learning and development objectives for the sales team**
**Maintain updated records of educational curriculum and material**
**Evaluate employees’ performance after each training**
**Requirements**:
**Work experience as a Sales Coach, Sales Trainer or similar role within a call center or financial institution**
**Experience in a sales or customer service position is a plus**
**Hands-on experience creating presentations (e.g. videos or slides)**
**Excellent communication skills with the ability to motivate people**
**Problem-solving skills**
**Diploma or Degree in Education, Human Resources or relevant field is a plus**

**Previous exp in Debt Review or Financial institution will be an advantageous**

**Plus commission that will discussed during interviews.**

**Job Types: Full-time, Permanent**

**Salary: From R6000-R7000 per month**

***

**Working Hours**

**Monday to Friday : 08:00 to 17:00**

**Saturday : 08:00 to 13:00**

**Salary**: R6,000.00 - R7,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Cold calling: 1 year (preferred)



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