Call Centre

3 weeks ago


Durban, South Africa Synergy Contact Centre Full time

_**Objectives of the role**_

To lead, monitor, and supervise a group of team leaders and their agents to achieve goals that contribute to the growth of the organization. Operations Managers motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.**Responsibilities**:_
- Inspires, leads, engages, coaches, develops, and motivates a team of team leaders in supporting the delivery of the best service to our client’s.
- Develop and implement operating plans in line with sales strategies, policies, and procedures.
- Strong interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent communication & organizational skills
- Ability to work under pressure and meet deadlines with good problem-solving skills.
- Experience in providing solutions based on customer needs.
- Set performance standards (Key Performance Areas, Key Performance Indicators)
- Ensure performance measurement is carried out correctly and regularly.
- Must be accountable with regards to targets and Quality Assurance
- Must have the ability to communicate with clients and provide detail for daily, weekly, and monthly reviews of performance and people management.
- **Job Requirements**:_
- Must be in a team leader role for at least 3years, no broken service
- Being in an Operations Manager role will be advantageous
- Must have managed between 40 - 80 staff members
- Customer service & Inbound Sales management experience is a must.
- Exposure and ability to work night shifts.
- International and BPO experience, USA experience in the environment is advantageous
- Experience in Call Centre startup environment
- Must have proven track record in the industry
- Good people skills with the ability to motivate and gain peoples buy in
- Good communication skills
- Knowledge of MS office
- Matric essential

**Job Types**: Full-time, Permanent

**Salary**: From R20,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Team Leader in call centre: 3 years (preferred)
- Operations Manager in a call centre: 3 years (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)



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