![Synergy Contact Centre](https://media.trabajo.org/img/noimg.jpg)
Trainer
4 weeks ago
**Job Objectives**:
- Review existing training programs; suggest enhancements and modifications to improve engagement, learning, and retention and to meet the changing needs of clients, the organization or the industry.
- Ensures that training materials and programs are current, accurate, and effective.
- Maintain knowledge of new methods and techniques for training and training requirements applicable to the organization and Contact Centre industry.
- Identify problems and opportunities such as skills gaps, operational changes, or industry developments that training could improve.
- Conducts or facilitates required and recommended training sessions.
- Ensures that training milestones and goals are met.
- Performs other related duties as assigned.
**Education and Experience Requirements**:
- Degree or Diploma in Human Resource, Training and Development or Education is preferred.
- At least 2 years of experience as a Trainer within the contact centre environment
- Professional Certification in training (certified technical trainer) will be preferred.
- Strong knowledge of development and learning practices.
- Ability to identify organizational training needs.
- Clear credit and criminal record
- Valid Passport advantageous
- Ability to travel locally and internationally.
- Ability to determine the effectiveness of training.
- Good knowledge of succession planning and talent management methods.
**Job Knowledge and Skills Required**:
- Familiarity with modern and traditional training methods
- Thorough understanding of training processes.
- Sound understanding of the Contact Centre Industry
- Ability to moderate large groups.
- Extremely organized and detail oriented.
- Proficient with Microsoft Office or related software.
- Ability to plan, manage time and multitask effectively.
- Advanced database and computer skills
- Strong verbal and written communication skills and advanced record-keeping skills
- Excellent decision-making and problem-solving skills
- Good collaboration and teamwork skills
**Essential Competencies**
- Deciding and Initiating Action
- Adaptable and quick to embrace change.
- Persuading and Influencing
- Presenting and Communicating Information
- Writing and Reporting
- Analysing
- Planning and Organising
- Coping with Pressures and Setbacks
**Salary**: From R10,000.00 per month
**Experience**:
- Trainer: 2 years (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
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