Team Manager

3 weeks ago


Durban, South Africa M&M Staffing Solutions Full time

Our Client in the Financial Services sector, is looking to employ a Team Manager for their Durban based Call Centre operations. This exciting opportunity exists within the sales department and will be based in the Durban, reporting to the Call Centre Manager.

**Minimum Requirements**:

- Matric
- Degree or National Diploma
- Minimum of 5 years’ work experience in a call centre environment dealing with sales, preferably in the financial services industry
- Must reside within the Durban CBD
**Job Specification**:

- Daily management of staff in the call centre.
- Manage sales and employee performance.
- Schedule work rosters and shift allocations as per the operational requirement.
- Monitor and manage attendance and absenteeism.
- Monitor QA scores for all Call Centre Agents and initiate interventions (coaching, training, group call evaluations) to address training gaps and poor performance.
- Identify training needs to ensure high performance in the call centre.
- Foster a high-performance sales culture within the branch by ensuring that daily, weekly, and monthly sales are met and exceeded.
- Ensure FAIS/FSCA compliance.
- Ensure high accuracy on all information captured on the system for processing.
- Manage resource capacity and recruit as per requirement with the assistance of HR.
- Conduct and document all one-on-one discussions (daily, weekly, and monthly).
- Create a friendly work environment and encourage teamwork.
**COMPETENCIES: (Knowledge, skills, and abilities)**
- Excellent organizational and leadership skills
- Ability to plan, organise, prioritise and multi-task
- Excellent problem solving and communication skills (written and verbal)
- High level of integrity
- Good computer literacy and proficient in MS Office

**Job Types**: Full-time, Permanent

**Salary**: From R6,000.00 per month

Application Question(s):

- Do you reside within Durban CBD?

**Education**:

- Diploma (required)
**Experience**:

- Work experience in a call centre environment: 5 years (required)


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