Sales Support Executive

3 months ago

Johannesburg, South Africa Givaudan Full time

Step into our world of creativity and joy

Sales Support Executive
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.**Sales Support Executive - Your next Position?**
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

**Support Executive - Your future Position?**
- As a member of the Commercial Team, you will collaborate closely with the Area Sales Manager and two Key Account Managers. Your primary responsibility will involve providing valuable back-end support to bolster the efforts of the commercial team.

**Administrative Tasks**:

- Maintain accurate and up-to-date customer records and sales documentation.
- Coordination and execution on sample receipt & delivery (courier)
- Manage and update the customer project system
- Follow through on essential tasks and actions from the Key Account Manager's customer meetings.
- You will be the backup and admin for the Key Account Manager.
- You will be liaising with the relevant persons to ensure that any actions required are taken and then followed through to completion.
- You will be liaising with inter departments (Regulatory, Customer Care, Technical, Pricing team and system Power-users) on a daily basis to action the tasks.
- You will Maintain and Update the Customer portfolio database
- Management and submission of key documentation for the customer within the internal systems
- Become the Key/super user of Givaudan systems
- Follow up on and update projects & general requests
- Track credit management queries
- Assist with compiling and submitting the Forecast information from the customer

**Sales Support**:

- Assist in submitting and preparing monthly sales reports
- Coordinate with internal teams to ensure timely and accurate order processing.
- Monitor and report on sales performance metrics.
- Contribute to the development of sales team
- You will participate in flavour training and tasting sessions.
- You will be responsible for project management, pricing, data management and general commercial responsibilities.
- Therefore, systematic, organized and conscientious abilities are essential.
- Manage customer queries and internal coordination with multi-functional teams (both locally & globally).
- Ability to work both independently and proactively are key.

**Pricing**:

- Pricing co-ordination with the Givaudan pricing teams (regional)
- Update customer price lists and respond to price queries & quotation requests
- Responsible for the maintenance of all pricing files according to portfolio

**Customer Engagement**:

- Assist in managing and maintaining relationships with customers
- Respond to customer inquiries promptly and professionally.
- Provide exceptional customer service and act as a liaison between customer/Key Account Manager and the teams within the business
- Management, initiation and tracking on customer projects via Givaudan Project system
- Responsible for communication and co-ordination on the project to the customer teams and internal teams
- Manage customer project sample requests from Sampling and coordinate with the Technical teams

**You?**
- Are you someone who wants to grow and shape your world? Who excels being in a culture where you are part of a creative team environment? Who wants to collaborate with teams who are as passionate as you are? Then join us - and impact your world.

**Your professional profile includes**:

- Diploma/Degree and 5 years working experience in a similar role
- Advanced level of Excel - certificate to be provided upon request
- Experience in customer relat

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