Reservationist Luxury Hospitality Group Johannesburg
3 months ago
**Requirements**:
- Minimum of 1 year experience in a 4 or 5-star Reservations position (essential)
- Proficiency in Opera (Individual and Group/Block Reservations) (essential)
- Experience working with OTA ExtraNET platforms
- Basic computer skills and proficiency in Windows
- Strong administration skills
- Excellent telephonic communication abilities
- Ability to work efficiently under pressure
- Willingness to work shifts and weekends on a rotational basis
Key Responsibilities:
- Ensure all reservation requests are accurately entered and confirmed in a timely manner.
- Confirm and correspond with reservations downloaded from the Central Reservation Office.
- Adhere to reservation policies and procedures, including payments, confirmations, and terms in line with 5-star standards.
- Assist the Sales & Marketing department in promoting and selling the hotel's facilities.
- Ensure effective communication between the reservations department and all operational teams.
- Manage room type overbookings in advance to avoid any discrepancies.
- Ensure timely and accurate receipt of deposits and contracts, reporting any issues to the Reservations Manager.
- Maintain and update guest/agent/company profiles in Opera.
- Handle all guest queries efficiently and professionally.
Package:
- Competitive package based on experience
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