Mi Analyst

1 day ago


Cape Town, South Africa ABC Worldwide Full time

MI Analyst role:

- Conduct Quality data analysis and generate reports using internal databases
- Assist Operations team with performance management
- Provides analysis for process improvement
- Prepare reports for Business Reviews to internal stakeholders and clients on a Program
- Monthly Ops interaction for metric calibration
- Conduct impact analysis of any proposed changes and present the results to the head of MI for discussion
- Data collation for reports generation
- Processing of internal movement requests
- Manage expectations and contract deliverables
- Template and tracker creation
- Tracking of P4P, Milestone and other process incentive programs
- Scorecards and dashboards maintenance
- Payroll data processing
- Any other duties as requested by MIS Manager and Operations leaders.

Primary Internal Interations:

- Ops AM, Lead AMs, Managers, ACP, VP
- Support (QPE and Training) Leadership
- MIS/FPA/WFM Executives and Leadership

Primary external interactions:

- Client, for monthly KPI/SLA reporting and invoicing

Reports to: MIS AM/LAM/Manager

**Job Type**: Permanent

**Salary**: Up to R400,000.00 per year

**Education**:

- Bachelors (preferred)

**Experience**:

- Data Analyst: 2 years (preferred)

Shift availability:

- Night Shift (preferred)


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