Data Centre Manager

1 week ago

Johannesburg, South Africa Reflex Solutions (Pty) Ltd Full time

**Duties and responsibilities**:

- Responsible for equipment maintenance tasks such as managing and installing custom upgrades for clients, replacing cables, components, and accessories
- Management of Data Centre infrastructure to provide a concurrently maintainable, cost-effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime. This includes capacity management of assets under safe operating design parameters.
- Management of Data Centre cabling infrastructure supporting 99.99% uptime
- Active participation in new Data Centre builds or expansions
- Conduct working methods to ensure zero capacity incidents, and to maintain agreed PUE levels
- Ensure that records, drawings, and schematics of the Data Centre environment/s are maintained
- Evaluate the best practices for design and maintenance
- Manage working methods to ensure that all SLA are achieved
- Ensure that planned and corrective maintenance is carried out according to predefined standards and schedules
- Improve current processes, and introduce automation with aim towards simplification
- Manage escalated support calls and lead appropriate internal technical resources and/or 3rd party vendors to resolution
- Monitoring and alerting of all critical components
- Ensuring comprehensive Root Cause analysis are completed for all incidents/outages
- White space capacity planning
- Quick responses to potentially critical situations
- 3rd party vendor management and service delivery
- Active involvement in network, physical and cyber security matters
- Supervise a team of technicians to ensure smooth operation of the facility
- Identify and manage risks with regards Reflex’s information assets & systems. This includes risks in regards confidentiality, availability, and integrity
- Ensuring compliance with internal policies and regulations
- Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives
- Meeting of defined client survey and reporting targets
- Problem/incident/request management
- Process improvement
- Change and incident management
- Ensure a full DRP plan is implemented, documented and tested
- Reporting accurately, as per agreed format, quality, and timelines
- Open to provide after-hours support as needed for significant issues
- Ensure compliance is maintained incorporating industry best practices- Ensure Data Centre facilities best practices are enforced, maintained, and improve
- Ensure data Centre cleaning standards are enforced and maintained
- Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/RFS
- Risk identification and mitigation
- Keeping of a risk register
- Ensuring adherence to all relevant standards and policies
- Active involvement in all audits
- Strong adherence to process
- Ensure that inter-departmental OLA’s (Operational Level Agreement) are met

**Minimum requirements and experience**
- Matric certificate
- Electrical and/or mechanical qualification preferable
- Cabling qualification preferable
- Minimum 5 years relevant Data Centre management experience
- Extensive knowledge on Data Centre environments and critical infrastructure systems e.g., Cabling, Cooling and Power
- Experience of Data Centre KPIs (incident ticket related matters, time to solve tickets, physical security, infrastructure metrics, staff, safety, overall operations)
- Experience with technical project management
- Experience with monitoring and managing of budgetary spend including forecasting expenditure
- Experience with Commercial and Budgetary reporting
- Excellent verbal and written communication skills
- Excellent technical abilities
- Proactive problem-solving ability
- Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
- Ability to work productively in cross-functional teams or resourcefully and independently as an individual
- Outstanding organizational skills, ability to prioritize effectively

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