Sportsbook Call Centre Manager

3 weeks ago


Johannesburg, South Africa Initiate international Full time

We have an exciting career opportunity for a fun and dynamic* Sportsbook Call Centre Manager* to join a leading gaming operator in **Johannesburg** If you’re passionate about gaming, love working with people, and have a knack for solving problems, then this could be the perfect **job** for you If you’re up for the challenge and want to be part of a dynamic team, get in touch with us today
Your key **job** responsibilities as the **Sportsbook Call Centre Manager** in **Johannesburg **will include:

- Manage and motivate a team of customer service representatives to provide excellent customer support for our iGaming platform
- Develop and implement strategies to improve customer satisfaction, increase efficiency, and reduce wait times
- Analyse customer feedback and data to identify areas for improvement and implement changes to enhance the customer experience
- Provide training and support to new hires and existing team members to ensure they are equipped to handle customer inquiries and issues
- Collaborate with other departments to ensure seamless communication and problem-solving across the organisation

Requirements for this **Sportsbook Call Centre Manager job** in **Johannesburg**:

- 3+ years of experience in customer service management, preferably in the gaming industry
- Excellent communication and interpersonal skills
- Strong leadership and team management skills
- Ability to work under pressure and handle multiple tasks simultaneously
- Passion for gaming and knowledge of iGaming industry trends and practices
- Proficiency in Microsoft Office and customer service software

If you wish to view additional Office Support jobs in **Johannesburg, South Africa**, please click through to our **job** section.

**Job Type**: Permanent



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