Call Centre Manager

Found in: Talent ZA C2 - 3 weeks ago


Johannesburg, South Africa Telebest Full time

Our client has an opportunity available for a Call Centre Manager in Direct Sales based in Midrand.

Requirements:

  • Knowledge and understanding of systems and workflow processes.
  • Knowledge of Telesales processes, financial services, etc.

 

 

Responsibilities:

  • Translate business growth targets into sales targets.
  • Develop and implement operating plans in line with sales strategies, policies and procedures.
  • Manage sales activities in line with agreed performance measures and operating budgets.
  • Ensure that call centre processes reflect best practice.
  • Identify training an coaching needs for team members.
  • Provide input into the development of sales strategies, polies and procedures.

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