Clerk: Collections

7 months ago

Pretoria, South Africa SABS Full time

**Job Advert Summary**:
**Purpose Statement**

To collect outstanding debt from the SABS customer base pertaining to overdue customer ledger portfolios and ensure that all statutory and legislative requirements relating to Collections are adhered to.

**About SABS**

The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS), promote quality in connection with commodities, products and services, and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the world around you. We offer diverse career paths in dynamic environment that nurtures and recognises talent and potential. Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.

SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.

**Minimum Requirements**:
3 years relevant work experience in a credit management environment

Must have experience working with ledger portfolios between R 6m - R 10m per month.

Experience in working with ledger portfolios across multiple industry sectors and/or company sectors is essential.

**Duties and Responsibilities**:
**Functional Management**
- Collect outstanding debt from the SABS customer base pertaining to overdue customer ledger portfolios.
- Contact customers via written and verbal communication and achieve minimum set departmental targets (i.e. ensuring high levels of ledger coverage).
- Advise management of possible bad debt occurrences.
- Review own ledger portfolios and ensure workload is prioritized accordingly to ensure departmental collections targets are maximized.
- Refer disputes/complaints to internal stakeholders for resolution and provide advice to internal stakeholders if dispute is credit management related (i.e. duplicate invoices, incorrect statement of account, etc.).
- Follow-up with line management and external customers regarding dispute resolution and monitor progress accordingly.
- Compile debt status reports as requested by management.
- Provide information on account status within own ledger portfolio for compilation of monthly reports by management.
- Archive all verbal and written communications and documentation in relevant databases accordingly.
- Assist in optimising the functional budget in consultation with the Supervisor: Collections.
- Ensure adequate stakeholder consultation is undertaken at all stages of request fulfilment.
- Ensure that due protocols and professional customer service is delivered at all times.

**Risk and Compliance Management**
- Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
- Support and provide evidence to all internal and external audit and regulatory requirements.
- Maintain quality risk management standards in line with ISO and regulatory requirements.
- Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
- Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
- Review related Standard Operating Procedures in consultation with leadership to ensure business optimisation.

**Stakeholder Management**
- Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
- Represent and participate in the organisation’s committees and tasks teams when required.
- Convene and attend meetings and present relevant information stakeholders when required.
- Ensure efficient communication to all Financial Reporting and other Finance team members.
- Ensure the provision of excellent customer service.
- Resolve queries and problems within span of control and within agreed time frames.
- Follow up on unresolved queries, complaints where required.
- Liaise with relevant stakeholders regarding follow-up of information, as required.

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