Nandos Assistant Manager

6 months ago

Cape Town, South Africa GHMH Full time

**Nandos Assistant Manager (Parao)**

**JOB PURPOSE**
To assist the Patrao in ensuring the efficient and effective running of the casa on a day-to-day basis, overseeing compliance to Nando’s operational standards and procedures

**Descriptor**

− Adherers to casa opening and closing procedures and trading hours, escalating all non-trading conditions to the Patrao

− Interacts and engages with customers, attending to in-casa customer complaints and resolving these using the LEAP method

− Conducts active floor management, instructing, guiding and assisting Nandocas

− Observes adherence to SOP's and customer service behaviours during the shift and conducts on-the
- job coaching

− Performs daily compliance checks (health, safety, repairs, maintenance, cleaning and hygiene), solving problems and escalating to the Patrao where necessary

− Monitors the daily and weekly cleaning schedule

− Updates and monitors the production and defrosting planner

− Prepares and completes all station stock sheets and checklists

− Conducts daily stock counts

− Places all daily stock orders using the order planner

− Receives and manages the packing of all orders against the purchase orders using FIFO and FEFO, checking for temperatures, correct quantities and expiry dates

− Reviews all expiry dates, isolating expired products according to the SOP and updating waste records

− Responds to product recalls following the SOP

− Conducts in-casa quality control on all products

− Captures GRV’s for all orders and invoices received on the day

− Manages and reconciles the petty cash and change float for the shift

− Manages cashier floats

− Skims cash from the POS on a regular basis during shift

− Conducts cash ups and attends to all discrepancies immediately

− Maintains control of the environment to prevent stock and cash losses

− Implements disciplinary processes for stock variances, cash variances or any other disciplinary issues

Micros

− Manages casa IT, reporting and resolving system issues, updating software and security licences and running backups

− Conducts a “Moment Of Pride” meeting and ensures that the board is updated on a daily basis

− Monitors the scheduler, taking corrective action and organising Nandocas to work shifts in the case of absenteeism or sickness

− Updates Nandocas on all relevant business indicators, events and processes

− Verifies that all Nandocas clock in and out when arriving and leaving shift

− Manages issues, conflict and the general wellbeing of Nandocas

− Monitors behaviour in the casa to ensure that any form of abuse of Nandocas is reported, addressed and followed up

− Escalates payroll payment and payslip queries to the Patrao

− Conducts shift handovers, recording all issues, events and important information in the handover book

− Updates ERS by using the Enforcer on a daily basis and provides feedback on the escalations on a weekly basis

− Reviews all voids, error corrects, cancel totals, casa promos, Nandocas meals and cash shortage reports on a daily basis

− Reviews all SOS and KDS reports and implements corrective measures to achieve service targets

− Raises supplier issues for substandard products that have been delivered to the casa through the correct process

− Reconciles external delivery company (Mr D etc.) invoices against sales

− Reports back on any trials being conducted in the casa and records in the handover book

− Monitors and implements casa projects as per project plans

− Oversees the onboarding of new Nandocas post induction with the Patrao

− Motivates Nandocas to strive for the League of Champions and similar recognition and incentive opportunities

− Monitors the roll out and living of Compass values and behaviours in the casa

− Monitors the cross training plan and reviews In-Casa Trainer progress

− Reviews all training reports and implements corrective actions

**GENERAL OPERATIONAL MANAGEMENT**

**Descriptor**

− Conducts the Brand touch point check on a monthly basis and implements corrective action

− Provides input into the local marketing plan, community Map and SWOT analysis to promote sales and increase the customer base

− Works with the Patrao to implement national, regional and local marketing activities

− Conducts the weekly GL recon

− Conducts the second and third Sunday GP counts and mid period close calculations (including GL process etc.)

− Raises Escudo, Qpro and SOP queries and works with the Patrao to resolve

− Create and implements the Escudo self-audit action plan, following up and informing on progress

− Replenishes crockery and cutlery stock to par levels

− Reviews period to date stock variances and accuracy of counts and implements corrective measures

**GENERAL PEOPLE MANAGEMENT**

**Descriptor**

− Identifies nominees for “Nandocas of the Month” and manages the voting process, submitting to HR by the 2

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