In-field Supervisor

3 weeks ago

Cape Town, South Africa Picup Technologies Full time

**About Us**:
At Picup, we're transforming the landscape of logistics software with our dedicated team, cutting-edge technology, and a pioneering approach to delivery. We empower seamless logistics operations and delivery experiences, serving top-tier clients such as Pick n Pay asap, Dis-chem Pharmacies, Absolute Pets, Clicks Pharmacies, Bash, Nandos, and other industry leaders. Our mobile app is used by over 5000+ Picup Legends in South Africa and is also licensed by businesses to fulfil their deliveries with their own fleet.

**Role Overview**:
The Infield Supervisor assumes a crucial role in maintaining positive relationships with Pnp asap store staff and managers, as well as with Picup Plus Legends servicing Pnp asap They are responsible for driver performance, driver branding, driver supply and client satisfaction relating to our delivery as a service. This role is pivotal in building trust and loyalty with one of our biggest clients.

Key Responsibilities:

- **Driver Performance**: Oversee driver performance metrics and identify opportunities for improvement. Collaborate with underperforming Independent Contractors to craft action plans for improvement, while duly recognising and rewarding top-performing drivers.
- **Driver Branding**: Ensuring that Picup Plus Legends meet minimum branding requirements on a daily basis while in a booked slot for Picup while also assisting with distribution of gear where required.
- **Compliance**: Guarantee that drivers meet all quality prerequisites, conducting periodic assessments of drivers in the field and escalating where compliance is not met.
- **Reporting**: Generate regular reports on Independent Contractor performance and KPIs. Utilize data-driven insights to propose enhancements for Independent Contractor performance and ratings.
- **Driver Supply**:Daily driver attendance reporting and tracking to ensure SLA is met and coverage is maintained.
- **Relationship Building**: Build strong relationships with the Plus Legend network as well as client Store Managers and Supervisors to promote a positive working environment between both parties. Effectively collate field reports on existing store processes and adherence thereof
- **Store Launches**: Working closely with the Grocery Business Unit, Driver Recruitment and Driver Supervisor teams, assisting on-site with the rollout of any new store launches in new or existing areas.

Qualifications:

- Minimum of Grade 12 certificate
- Exhibits strong interpersonal, leadership and communication skills.
- Proficiency in problem-solving and conflict resolution.
- Have own vehicle - petrol will be provided for you
- A customer-centric approach with a profound comprehension of driver requirements.
- Familiarity with the gig economy or on-demand service platforms and KPIs.
- Proficiency in utilizing communication tools and Google Suite.
- Capability to work both independently and collaboratively within a team.
- Able to use and manipulate data in MS Excel/Google sheets in order to make data-driven decisions.
- Flexibility to work occasionally during evenings or weekends to accommodate driver schedules or client demands.

The Infield Supervisor role is pivotal in maintaining a harmonious and productive relationship between its drivers and clients, ultimately contributing to the success and growth of the gig economy business.

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