Customer Services Representative

1 week ago


Kempton Park, South Africa Talent 101 Full time

Client based on the Eastrand is looking for a Manufacturing Customer Service Representative to their team.

**Responsibilities**:

- Enter orders, manage or escalate any concerns and ensure that appropriate changes were made to resolve customers’ concerns;
- Use creativity to design or explore the desired product requested if outside of the norm;
- Work with price lists and/or other department heads to determine charges for services requested, collect deposits or payments, or arrange for billing;
- Resolve any billing issues by processing product exchanges and working with accounting department to refund or credit where necessary;
- Partner with sales, marketing and operations teams to ensure meeting and exceeding customers’ service expectations;
- Support sales and business development initiatives when new options are available or where it would appropriately support the customer’s needs;
- Issues credits, sends order acknowledgements and composes letters to customers and potential customers;
- Communicates with all individuals whose involvement impacts customer communications;
- Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products;
- Updates customer records;
- Prepares and sends quotes and provides written proposals to customers and potential customers;
- Matric
- 3-5 years experience in Food Manufacturing/FMCG industry
- Excellent interpersonal and communication skills, both verbal and written;
- Associates degree preferred;
- Strong organizational and problem-solving skills;
- Ability to work in a fast paced environment, handling multiple priorities at once with a positive attitude;
- Good interpersonal skills;
- Previous experience in sales, ideally selling a custom manufactured product;

**Job Type**: Permanent

**Salary**: R10,000.00 - R15,000.00 per month

Application Question(s):

- Have you worked in a food manufacturing industry?

**Experience**:

- Customer service: 3 years (preferred)



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