Retail Operations Manager

6 months ago

Cape Town, South Africa Eminent Solutions Full time

The position will be based in the Mowbray area, Southern Suburbs.

As part of the expansion of the organization to be able to provide greater support to rural children a need has developed for an Operations Manager for our Charity Shop Chain. The position reports directly to the CEO.

**1. Store Management**:

- Lead, mentor, and guide store managers and staff to ensure a cohesive and motivated team.
- Implement and maintain operational standards, including visual merchandising, inventory management, and customer service excellence.
- Monitor daily store activities to ensure compliance with policies and procedures.
- Conduct regular store visits to assess performance and provide guidance for improvement.

**2. Inventory and Stock Management**:

- Oversee inventory control processes, including receiving, pricing, and organizing donations.
- Monitor stock levels, analyse sales trends, and adjust inventory levels accordingly.
- Coordinate stock transfers between stores and the distribution centre to optimize product availability.
- Plan and coordinate the collection of stock donations.

**3. Financial Management**:

- Develop and manage budgets for individual stores, tracking expenses and revenue.
- Analyse sales data and financial reports to identify opportunities for growth and cost optimization.
- Collaborate with the administration department to ensure accurate and timely financial reporting.

**4. Community Engagement**:

- Build and maintain strong relationships within the stakeholder community to foster support and partnerships.
- Collaborate with marketing and outreach teams to promote charity shop initiatives and events.

**5. Staff Development**:

- Recruit, induct, train, and onboard new store managers and staff.
- Provide ongoing training and development opportunities to enhance employee skills and performance.

**6. Health and Safety Compliance**:

- Ensure all stores adhere to health and safety regulations and maintain a safe shopping environment.

**7. Performance Analysis**:

- Monitor store performance metrics and key performance indicators (KPIs) to assess progress toward goals.
- Implement strategies to improve store efficiency, customer satisfaction, and revenue generation.

**Qualifications**:

- Proven experience in retail operations management, preferably within the charity or nonprofit sector.
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Proficiency in inventory management and financial analysis.
- Exceptional interpersonal and communication skills.
- Ability to work on Microsoft Outlook, Excel, Word & PowerPoint.
- Passion for the organization's charitable mission and values.

Pay: R25 000,00 per month

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