Administrator: Quality Assurer

7 months ago


Centurion, South Africa Momentum Corporate Full time

**Introduction**

**Role Purpose**
- Perform quality control and assurance of data on business systems, to ensure standards are met and to maintain and monitor the quality assurance process.**Requirements**:

- Matric / Grade 12
- 3-5 Years Employee Benefits administration experience
- Orbit experience will be an advantage
- Quality control experience in EB will be an advantage
- Intermediate to advanced Excel skills

**Duties & Responsibilities**

**Customer/Client**
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Attend retirement related meetings and training to keep abreast of operations within the business
- Investigate client queries within service level agreements and provide clients with timeous feedback
- Resolve and escalate client queries as and when necessary
- Build and maintain relationships with clients and internal and external stakeholders
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

**Internal Process**
- Accurate & timeous analysis and reporting of agreed audit sample of specialist workflows, providing continuous feedback to stakeholders
- Sourcing of correct data for adhoc analysis based on audit findings or behaviour trends providing business with valuable input and recommendations
- Correct member records where recons were processed incorrectly
- Process bulk admin or charge corrections for a group for a specific month
- Process bulk risk charge corrections for a group for a specific month
- Merge records (Same employer)
- Reinstate members
- Reverse auto preservation/unit portability
- Correction of S14/ROT's
- Unpicking of recons
- Process manual adjustments on bulk adjustment file
- Calculating growth loss via investment statement and on Excel and making corrections thviae bulk upload
- Identify irregularities from the bugs logged and investigate and log bugs with IT
- Assist with the outstanding items on contributions control account

**Reporting**:

- Monthly Audit Report on specialist workflows, highlighting issues to be addressed, investigating, and advising possible solutions for items to be addressed and possible system enhancements
- Ad-Hoc report generated with full detail of findings and advising possible solutions. Align with the Write-off process to assess any issues that may require audit involvement
- Run weekly report to clear the negative units on portfolios
- Run weekly report to clear negatives in bank on member level
- Run weekly report to check unit holdings.

**People**
- Live the Momentum values.
- Manage own performance and development
- Maintain broad product and process knowledge

**Competencies**
- Accountability
- Adaptability
- Analytical
- Attention to detail
- Communication skills
- Customer orientation
- Logical thinking
- Planning skills
- Results and deadline driven
- Resilient
- Uncompromising


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