Quality Assurer
2 days ago
-Introduction
Through our client-facing brands Metropolitan and Momentum, with Momentum Money (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses.
Role Purpose
Requirements
- Matric/Grade12
- Computer literacy in MS Office essential
- 2-3 years' quality assurance experience in a financial services call centre environment, preferably banking
- Knowledge of the legislative impact on the insurance industry, life insurers and banking
- Exposure to insurance and/or banking front and back office, TCF principles, FICA legislature
- Analytical and communication skills
- Meet current performance standards.
Duties & Responsibilities
- Assess the quality of client engagements based on the quality assurance scorecard.
- Identify any possible risks or training requirements based on the client interactions and report to line manager.
- Assess data captured against quality criteria to ensure that the information provided telephonically by the client has been captured correctly and fully into the system.
- Report on areas of opportunity and risk within the team and make recommendations to close identified gaps.
- In conjunction with the line manager, provide the team with constructive feedback with regards to quality assurance assessments.
- Report on quality assurance and compliance status for the relevant team(s).
- Recognize good performance and provide feedback to the relevant team member.
Competencies
- Business acumen
- Client/stakeholder commitment
- Drive for results
- Leads change and innovation
- Collaboration
- Impact and influence
- Self-awareness and insight
- Diversity and inclusiveness
Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.
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