Key Account Manager/sales

8 months ago


Johannesburg, South Africa SoluGrowth (Pty) Ltd. Full time

Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives
- Research key customer wants and needs
- Suggest solutions that answer clients needs and wants
- Ensure the ordered products are delivered in a timely manner
- Serve as contact point for key customers and internal teams
- Resolve customers' complaints in an effective and respectful way
- Gather, report and communicate customers' feedback on service, technology and product delivery
- Research and source new potential clients
- Measure, track and analyze key account metrics
- Create reports for upper management
- Keep abreast with industry and market trends and best practices
- Learn company's products and services offerings, features and pricing
- Set up sales department KPIs
- Communicate with clients to understand their sales goals and objectives
- Identify current sales process bottlenecks and inconsistencies
- Work with marketing team to ensure collaboration
- Monitor and report on KPIs regularly
- Stay up to date with the industry situation and benchmarks
- Stay up to date with the latest sales trends and best practices
- Attend educational seminars and conferences
- Create a motivational and healthy atmosphere for sales representatives
- Identify opportunities for product and service up-sell
- Identify opportunities for new client acquisition
- Monitor competition
- Find prospective customers and new target segments
- Informing customers about products and services
- Responding to customer questions
- Resolving customer complaints
- Suggesting solutions for common problems
- Preparing documents and reports
- Updating customer database
- Training new customer service agents
- Collaborating with the management team
- Improving overall customer satisfaction



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