Account Manager
2 days ago
We are looking for a rockstar Account Manager to build and maintain long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
As an Account Manager at DS, you’ll empower our business and our clients by managing projects, expectations and budgets, ensuring that clients remain satisfied, excited and inspired by the work they receive from us.
Responsibilities of the Role
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our work according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare briefs for the studio, as well as reports on account statuses
- Collaborate with client services team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and Skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, Account Executive or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Clear and confident communicator in person, online or on the phone.
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BSc degree in Business Administration, Sales or relevant field
Before you consider applying, you need to know why some people love us - and some people don't...
Some people really like us for the following reasons:
- DS is a sexy South African start-up which means a) we are young and growing, b) we survived a global pandemic while still paying full salaries
- At DS, you have a say - you’re not just here to fill a seat, you’re a part of a team, and can be a part of shaping the future of our business - if you’re up for it. There is room to grow here
- We operate on a flexi-hour, hybrid working model. Core hours are 09:00-to 14:30, and we are remote-first with the option to work in a shared space.
- You'll have a lot of flexibility in your role, and will be able to help define and shape the impact of our work with our clients.
- Leave days, remuneration, work locations and nicknames are all negotiable.
- We’re a geographically scattered but tight-knit group of creatives who work hard, support one another and have fun.
Why some folks might not be excited about us:
- We are a young company, with a small team, and a decentralized structure. We are growing fast, but there are growing pains that come with that. You'll be a part of helping us build a company we all love - but that takes enthusiasm and giving-a-crap.
- We don’t have big expense accounts, fast cars, a barista on call, or a PlayStation in the rec-room.
- The cash (oxygen) we have available in the business is used to improve the quality of our work and our lives - which means we don’t invest in some of the caffeine and creature comforts you might expect from bigger agencies.
- We move quickly, which means projects and priorities can shift quickly.
- Everyone on the team is extremely mission-driven and works incredibly hard to stay true to our mission of doing lekker work with lekker people
- if you’re looking to coast, we might not be the most comfortable place to hide.
Sound like you could be the right fit for the role? Then send us your CV, a letter of motivation and some references from previous working experiences
Smooches,
The Double Shift Team
**Salary**: R20,094.00 - R22,605.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Honours (required)
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