Account Manager

3 weeks ago


Cape Town, South Africa Dentsu Full time

The Account Manager is responsible for understanding their clients’ business/brand, consumers, and industry/category. They manage all stakeholders, including internal teams, clients, and media partners. The role requires effective information sharing, expectation management, and accountability for the team’s performance.

Job Title:
Account Manager

Job Description:
Key responsibilities:

- Client Strategy Development: Develop and implement comprehensive strategies for assigned clients.
- Campaign Oversight: Oversee client campaigns, identifying areas for improvement.
- Relationship Management: Create and maintain positive, long-term relationships with clients to build trust.
- Performance Reporting: Craft reports on client campaign performance on a monthly and quarterly basis.
- Quality Assurance: Ensure consistency in team outputs, including content, formatting, fonts, templates, language, and grammar.
- Client Liaison: Act as a point of contact for clients to address any management queries or concerns.
- Escalation Management: Know when to escalate issues to ensure clients have the best experience with our network and products.
- Industry Awareness: Stay abreast of industry and media/marketing trends.
- Stakeholder Engagement: Build and foster strong relationships with media partners and stakeholders.

Requirements
- Experience: 2-3+ years of experience in account management.
- Knowledge: Excellent understanding of best practices, media strategy, and account management.

Location:
Cape Town

Brand:
Carat

Time Type:
Full time

Contract Type:
Permanent


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