Account Manager

6 months ago

Cape Town, South Africa Yoyo Group Full time

**Company Description**
Yoyo exists to enrich lives, empowering companies to thrive through seamlessly integrated rewards that delight their customers.

We power some of the world’s leading retail brands with customer loyalty and rewards software solutions, delivering the most rewarding buying experiences. We cultivate an environment where passionate, smart, curious, and creative individuals thrive. Our values define who we are and guide how we show up every day.

By living these values, we help our clients build their best businesses and empower our staff to build careers they can be proud of. This commitment fosters an environment where world-class, passionate people create scalable, innovative products that delight customers and drive sustainable profit and revenue growth.

We are seeking a product led, data-driven and client-focused mid-Level Account Manager to join our Yoyo API and Retail Team. In this hybrid role, you will act as the primary strategic and operational liaison between our API and Retail Teams and external clients.

You will be instrumental in building strong relationships with assigned clients, ensuring their satisfaction, and driving account growth. Your responsibilities will include improving the adoption and usage of Yoyo products and continually identifying new up-sell and cross-sell opportunities.

As a key member of our cross-functional team, you will develop a deep understanding of our product offerings and strategically guide clients in leveraging Yoyo's strengths.

**Your role and responsibilities will include**:
**Client & Corporate Focus**
- Overall accountability for the success and satisfaction of your clients.
- Operate as the lead point of contact for your assigned clients.
- Build and maintain strong, long-lasting customer relationships.
- Own end-to-end client relationships and communication through regular status meetings.

**Campaigns and Rewards**
- Operational tasks to guide clients on best way to implement our rewards offering
- Work with stakeholders to activate new reward programs
- Ensure the timely and successful creation of reward programs and campaigns via our Yoyo API portal.
- Assist with high severity requests or issue escalation as needed.
- Up-sell and cross-sell on assigned accounts e.g. talk to new business units on how our tech can be used in their world, expand reward partners or upsell new product verticals.

**Reporting**
- Report on Yoyo API product usage and insights on a weekly/monthly cadence to the client.
- Use data insights to drive future opportunities

**Billing and Forecasting**
- Forecast and track key account metrics.
- Maintain commercial revenue forecasts for internal decision-making.
- Ensure that assigned client billing and financial forecasting are accurate.
- Obtain client sign-off on accurate invoicing information and provide it to the Finance Team.

**Business Partnering**
- Provide support to the Product Team, Business Development Team and senior management.
- Assist the Legal Team to sign-off contracts and associated legal and governance documentation.

**Qualifications**
- Tertiary qualification in Account Management, Marketing, Project Management, or a related field.
- 3-5 years of account management experience with strong product knowledge
- Preferably, account management experience with corporate clients or medium to enterprise-sized clients.
- Demonstrated experience in managing deliverables and successfully launching projects.
- Good working knowledge of accounts and sales processes.
- Experience working in a digital environment.
- Exceptional client service and account management skills.
- Ability to understand project management processes, software development life cycles, and integration processes to better support clients.
- Passionate about the tech and fintech industry.
- An exceptional communicator, adept at handling tough and critical conversations.
- A logical thinker with a passion for problem-solving.
- Proactive, exhibiting a sense of urgency to accomplish tasks.
- Able to thrive under pressure, maintaining composure and effectiveness.
- Delivery-oriented with keen attention to detail and a drive to meet deadlines.
- Organised, with strong prioritisation and planning skills.
- Accountable and willing to take ownership of responsibilities.

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