Key Accounts Manager

11 hours ago

Johannesburg, South Africa Featherway Recruiting Full time

Key Account Manager JHB

MAIN PURPOSE OF THE ROLE

In line with the companies purpose; to be a catalyst for Growth: Grow our customers, grow our
communities, grow our continent and ultimately grow our people The Key Accounts
Manager role encompasses this purpose in its entirety.

As an Office Key Account Manager your are responsible for managing a portfolio of Key Accounts
in the company. Responsible for establishing & maintaining loyal customer relationships with the intention
increasing Customer Lifetime Value through implementing effective key account strategies.
Here at the company, our values are core to how we carry out our overall purpose and as well as the
purpose within each job. Values are the handful of extraordinary attributes we as an organisation
champion every moment, making up the fabric of who we are as the company. They steer us to our True
North. Many other worthy attributes exist that don’t make up the company values, but these to us are
simply non-negotiable - they’ll get you through the front door.

KNOWLEDGE
- Sales, marketing and industry knowledge
- Payment, banking, or retail industries
- Customer relationship management
- Sales Process
- IT software / SAAS and sales background
- Retail and payments industry experience would be an advantage
- PCI regulations and understanding would be an advantage
- Accounting knowledge
- Basic understanding of business finance
- Industry knowledge - specific to retail or banking (acquiring) industry

SKILLS
- High sales focus and customer orientation
- Effective networking skills
- Excellent selling and closing skill
- Excellent communication skills both verbal and written
- A minimum 3 year’s sales, service, or related industry experience
- High integrity
- Independent, driven and disciplined
- Street smart and commercial
- Not afraid of challenges, objections and rejection
- Confident and persuasive but not arrogant
- Results and solutions focused
- High ownership and accountability
- Professional
- Willing to work a flexible schedule and overtime, if required
- A valid driver’s license and own reliable transport
- Above all - must be able to sell and bring in the revenue

LEADERSHIP
- Maximize growth opportunities through a high level of business acumen and being

technically savvy.
- Deliver results through others by coaching and developing team
- Desire to win and sense of boldness
- Demonstrate capacity to work co-operatively with others to achieve common goals.
- Drive and live organizational values and be an example

REQUIRED: EXPERIENCE & EDUCATION

Minimum
- Matric (NQF Level 4)
- Relevant Diploma
- Business / General Management qualification (NQF Level 6)
- 5 years’ experience working in a corporate sales environment
- Experience in using a CRM tool for managing customers Intermediate knowledge using

Outlook, Word, Excel, PowerPoint
- Intermediate knowledge of internet usage
- FICA training/experience advantageous

Desired
- B Com Business Administration (NQF Level 7)
- 5 years’ experience working in a corporate sales environment
- Experience in using a CRM tool for managing customers Intermediate knowledge using

Outlook, Word, Excel, PowerPoint
- Intermediate knowledge of internet usage
- FICA training/experience advantageous

Ideal
- BCom Honours Business Administration (NQF Level 8)
- 5 years’ experience working in a corporate sales environment
- Experience in using a CRM tool for managing customers Intermediate knowledge using

Outlook, Word, Excel, PowerPoint
- Intermediate knowledge of internet usage
- FICA training/experience advantageous

KEY AREAS OF RESPONSIBILITY

Customer Relationship Management
- Responsible for establishing & maintaining loyal customer relationships with the intention of

increasing Customer Lifetime Value and Reducing Churn through implementing effective key

account strategies
- Effectively manages the company interfaces with key accounts to ensure that the account is

being serviced in an efficient and integrated way
- Proactively seeks and actions new opportunities in own area to develop the business

commercially
- Solves problems independently. Breaks complex issues into manageable parts &
recommends steps to resolve the problem.
- Planning, Measuring & Monitoring the Financial Performance of the Business

Customer Value Proposition

selling
- Able to use the most appropriate proposition's to maximise value to company

Market Awareness
- Understands market dynamics and relevance to business

Commercial Acumen
- Able to analyse prospects, deals and put forward proposals that enables the company to maximise

the potential for that particular deal
- Creates a win-win solution based on understanding of business objectives and customer

need

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