Engagement Manager
7 months ago
**Business Growth**
- Identify Opportunities to expand the existing accounts, collect inputs from onsite and recommend strategies to explore the opportunity
- Identify expansion areas with current customers and new customer groups in the account, work with customer to try and gain them for TEL
- Understand Customer technology roadmaps and give inputs to align TEL IP projects and investment to ensure business growth
**Customer Management**
- Manage the Customer Relations - Map customers (supporters, detractors, fence-sitters) - understand their budget, deployment plans, decision making authority etc. Formulate engagement strategy for each key customer. Generate Customer Value Perception for each key customer and guide offshore team based on this.
- Working Rapport with key customers - Be the ''Go-To-Man'' for customers for TEL activities - projects, people, process, infrastructure etc. Single point escalation for the customer for all issues
- Ensure getting CSAT feedbacks from customers for TEL projects, and ensure no surprises in feedback.
- Represent TEL project teams in customer meetings and highlight TEL achievements.
- Be the spokesperson of TEL with the customers - Speak for TEL, communicate the issues faced by the teams, discuss improvement areas in the ongoing projects - technical/process.
**Delivery Support**
- Proactive Source of information for offshore team for developments/threats/risks/opportunities at onsite, and timely advice on strategies, Risk mitigation plans
- Guide offshore delivery team to be in alignment with customer value perceptions.
- Liaison between offshore and onsite teams/Customers to resolve issues faster
- Support for onsite recruitment
- Prepare JD, get it approved from customer, facilitate customer interviews and collect feedback.
- Facilitate onsite interviews using TEL onsite interview panel.
- Support to on-board new joiners at onsite
**Sales Support**
- Support Sales teams from technical side in discussions with customers
**Onsite team management**
- People management for TEL onsite engineers -Conduct performance appraisal of onsite engineers (Collect feedbacks from customers)
- Periodic touch base with onsite engineers to understand developments in their respective groups
- Support onsite team in successful execution of their project tasks, and if required liaison with customer
**Required skill**:
- Experience in Customer management, Stakeholder management, Risk Management, People Management
- Excellent communication skills
- Excellent Analytical skills
- Should have a valid work visa for South Africa or should be a resident of South Africa
**Job Types**: Full-time, Temporary
Ability to Commute:
- Johannesburg, Gauteng (required)
Ability to Relocate:
- Johannesburg, Gauteng: Relocate before starting work (required)
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