Airport Management Centre Representative

6 months ago


Southern Suburbs, South Africa FlySafair Full time

Western Cape, CPT - Southern Suburbs
- (Market related)

Safair Operations, operating as FlySafair, has a vacancy for an
**Airport Management Centre Representative **at our
**Manager: Airports.**

RESPONSIBILITIES:

- AMC - Monitor the daily operational plans as shared by OCC;
- Information Dissemination -Planned issues, service provider’s constraints/shortages;
- Cross check of the daily movement to ACSA parking bay list;
- Event Detection - Monitor the Appex system to detect any abnormalities, possible delays and bay changes;
- Events Analysis and Decision Making - Analyse any aircraft technical problems;
- Responsible to communicate ETA’s to service providers to meet SLA agreements;
- Follow up with service providers if services are not in the bay as per SLA standards;
- Communications - participate in communications where input is required, internally and externally;
- Performance Monitoring, OTP;
- Performance Monitoring (Process Quality) - Input and agree on KPI, monitor deviations;
- Negotiating best solutions towards bay/gate allocation’s as per airline preference;
- Reporting - Review trends and any non-conformance or deviations within the reports and engage with stake holder to close the gaps;
- Shift Handover Duties - Provide a comprehensive end of shift handover.

PERSONAL ATTRIBUTES:

- Immaculate time keeping;
- Punctual;
- A customer-oriented and professional attitude;
- High degree of patience and assertiveness;
- Conflict resolution skills;
- Team player;
- Trustworthy, professional and reliable, including dealing with confidential information;
- The ability to work well under pressure;
- Remain focused in order to handle objections;
- Practice good time management and willingness to work longer than normal office hours.

**REQUIREMENTS**:

- Matric;
- 2-4 Years Ramp/Airport experience;
- Proficiency in English;
- Proficient in Microsoft Outlook and Excel;
- Excellent understanding or experience of functioning and decision making during IROPS.

**APPLICATION GUIDELINE***:

- FlySafair reserves the right
- Not to proceed with this vacancy
- Reference number - JHB000787

**Preference will be given to members of under-represented designated groups.**
- For more information please contact:

- Nomsa Qobose



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