Telemarketing Representative

About the Role

We are seeking a skilled Telemarketing Agent to join our team at HomeChoice Holdings Limited.

Key Responsibilities

• Meet and exceed sales targets by engaging with potential customers over the phone.
• Ensure effective communication and build strong relationships with customers to achieve sales objectives.
• Utilize a dialler system to efficiently manage calls and maximize sales opportunities.
• Adhere to company processes and procedures to ensure a professional and polite service.
• Stay up-to-date with product knowledge to effectively promote and sell products to customers.

Requirements

To succeed in this role, you will need:

• Matric or Grade 12 qualification.
• A minimum of 2-3 years' sales or telemarketing experience within a contact centre.
• Excellent communication and interpersonal skills.
• Computer literacy, including email, internet, word processing, and spreadsheet software.
• A clear understanding of a contact centre environment and sound understanding of contact centre metrics.

What We Offer

As a Telemarketing Agent at HomeChoice Holdings Limited, you will enjoy:

• Basic salary plus uncapped commission.
• Spectacular incentive drives to motivate your performance.
• A creative and agile work environment.
• A Provident fund for your financial security.
• A café and lounge area for relaxation and socialization.
• A staff restaurant with a variety of healthy meal options.

Work Arrangements

You will work in Wynberg and enjoy flexible working hours:

• Early shift: Monday to Thursday (08:00 - 17:00), Friday (08:00 - 15:00), and one Saturday per month (09:00 - 13:30).
• Late shift: Monday to Thursday (09:30 - 19:00), Friday (08:00 - 15:00), and no Saturdays. Transport will be provided for late shifts in surrounding areas.

Behaviours We Love

We value employees who demonstrate:

• Wow my customer: Deliver exceptional customer experiences.
• Walk in my customers' shoes: Understand customer needs and preferences.
• Deliver on my promises: Meet sales targets and provide quality service.
• Deliver insight-led solutions my customers need: Stay up-to-date with product knowledge and offer tailored solutions.
• Treat the business as my own: Take ownership of sales performance and strive for excellence.
• Take accountability: Own mistakes and learn from them.
• Be curious, creative & explore opportunities: Continuously improve sales skills and find new ways to meet targets.
• Do it right & at the right time: Prioritize tasks and manage time effectively.
• Be helpful: Collaborate with colleagues to achieve sales objectives.
• Be inclusive: Foster a positive team environment.
• Find the fun: Enjoy the work and contribute to a positive work culture.