Business Representative

2 weeks ago

Cape Town, South Africa Treetop Talent Full time

We are recruiting for a **BUSINESS REPRESENTATIVE **for our client based in Cape Town.

**PURPOSE OF THE JOB**

To establish new business channels, call on and maintain relationships with existing customers, as well as take ownership of the area of responsibility in the Western Cape region.

**MINIMUM REQUIREMENTS**

**Educational Qualifications**
- Matric / Grade 12.
- 3-year degree/diploma in Management / Marketing.

**Experience**
- 2-3 years’ experience in a service / relationship management role.
- Considerable Sales experience.
- Valid driver’s licence.

**MAJOR RESPONSIBILITIES & DUTIES**
- Achievement of Sales Budget (Revenue, Margin, Units).
- Support the implementation of the Stores strategy.
- Canvassing and opening of new customer accounts based on their viability as future customers.
- Provide the customer with stands, P O S material, claims and rotation procedure training.
- Assist with consignment stock process when required.
- Update customer database by providing new information regarding new customers and/or updating existing information.
- Monthly SBO meeting with Regional Manager to feedback status of new business.
- Monitor monthly sales per customer using the Sales Management process.
- Buying patterns and volumes (increasing/decreasing/stable number of units) and profitability of customers.
- The setting up model stocks per customer i e unit mix required and sold.
- Stock rotation in line with consignment stock/model stock levels.
- The need for scrap recovery.
- Customer satisfaction levels through joint visitations with Regional Manager.
- Appropriate support in master and dynamic route planning in collaboration with warehouse staff and value logistics.
- Selling of concepts and ideas to customer such as the Company Strategy, routing schedule etc
- Appropriate links between internal and external customers e.g Debtors, customer integration centre, warehousing and the customer).
- A set daily calling cycle.
- Introduce new marketing and promotion ideas and assisting the customer in aligning its strategy with that of the Company (marketing strategy).
- Provide input into the sales budgeting process on an annual basis.
- Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary.
- Manage and monitor gross profit on a daily basis and implement action plan if necessary.
- Provide regular presentations/training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes.
- Build customer relations by planning, controlling and updating delivery schedules, pricing, customer model stocks.
- Ascertain whether correct pricing structures are in place at all times.
- Host regular trade evenings and suitable entertainment in order to promote the product and grow/develop customer relations.
- Initiate and monitor all promotional activity to develop and grow existing customer base and market share in consultation with the customer and Regional Manager.
- Respond timeously to all queries raised by customers.
- Follow up on all cases of dissatisfied customers and ensure that an action plan is implemented to resolve such cases to everyone’s satisfaction.
- Build and maintain satisfactory working relationships with customer liaison, debtors, warehouse staff and value logistics (customer information centre).
- Ensure daily and weekly discussions take place with customer liaison (customer interface centre - CIC) and other aforementioned stakeholders to ensure that all customer queries are followed up and satisfactorily resolved.
- Assist customer liaison department with maintaining customer base by updating customer information when necessary.
- Provide monthly feedback to the Regional Manager on all activities relating to the customer.
- Co
- responsible with debtors for effective, timeous collection of outstanding debtor’s monies.
- In collaboration with debtors ensure that all outstanding debtors are less than 45 days at all times
- Assist debtor’s staff in resolving customer queries.
- Pro-actively manage customers with potentially high risk for the Company and liaise with debtors in respect of any action planning that needs to be done.
- Responsible for ensuring that vehicles and other company equipment are maintained in accordance with company policy and procedure.
- Reduce operational costs by optimizing company resources (cell phone, car etc) and curbing unnecessary expenses.
- Monitor buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis.
- Ensure proper planning and monitoring of consignment stock in line with stock movement
- Monitor stock rotations and replenish with new stock in need.
- Assist the customer in managing their own stock levels and mix.
- Liaise with warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries.

**ESSENT

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