Assistant General Manager

3 months ago

Cape Town, South Africa HotelJobs.co.za Full time

Kendrick Recruitment is looking for the next Assistant General Manager for a beautifully located hotel in Cape Town.

**Responsibilities**:

- ** Operational Support**: Assist the General Manager in overseeing all aspects of hotel operations to ensure efficiency, productivity, and exceptional guest experiences. Collaborate with department heads to maintain high standards of service in all areas.
- ** Staff Supervision**: Supervise and support department managers and staff, including front office, housekeeping, food and beverage, maintenance, and other operational teams. Provide guidance, training, and performance feedback to enhance team effectiveness.
- ** Guest Relations**: Act as a primary point of contact for guest inquiries, concerns, and special requests. Ensure prompt and courteous resolution of guest issues, striving to exceed guest expectations and enhance overall satisfaction.
- ** Financial Management**: Assist in budget preparation and monitoring, revenue forecasting, and expense control measures. Analyse financial reports and performance metrics to identify opportunities for cost savings and revenue growth.
- ** Quality Assurance**: Implement and enforce quality standards and procedures to maintain cleanliness, safety, and compliance with brand standards. Conduct regular inspections of guest rooms, public areas, and facilities to ensure adherence to established protocols.
- ** Sales and Marketing Support**: Work closely with the sales and marketing team to develop promotional strategies, packages, and pricing strategies to attract guests and maximize revenue. Assist in the implementation of marketing campaigns and initiatives.
- ** Training and Development**: Develop and implement training programs for staff to enhance their skills and knowledge in areas such as customer service, safety protocols, and operational procedures. Foster a culture of continuous learning and professional development within the team.
- ** Event Management**: Oversee the planning and execution of special events, meetings, and functions hosted at the hotel. Coordinate with clients, vendors, and internal teams to ensure seamless event operations and exceptional guest experiences.
- ** Health and Safety Compliance**: Ensure compliance with health, safety, and sanitation regulations and standards. Implement and monitor procedures to minimize risks and maintain a safe and secure environment for guests and employees.
- ** Community Engagement**: Represent the hotel in local community events, business associations, and industry forums. Build positive relationships with stakeholders and contribute to the hotel's reputation as a valued member of the community.

**Requirements**:

- Previous experience in hotel management or related field, with at least 3-5 years of progressive leadership experience.
- Bachelor’s degree or diploma in Hospitality Management or related field preferred.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire teams to achieve goals.
- Excellent communication and negotiation abilities, with a customer-centric approach to service delivery.
- Proficiency in hotel management software, Microsoft Office suite, and other relevant technology platforms.
- Knowledge of industry trends, market dynamics, and competitive landscape.
- Flexibility to work extended hours, weekends, and holidays as needed.
- Professional appearance and demeanor, with a commitment to upholding the hotel's brand standards and values.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- Employee discounts on hotel accommodations, dining, and other services.
- Supportive work environment with a focus on teamwork and collaboration.
- Contribution to a reputable and esteemed hotel brand in the hospitality industry.

**Application Instructions**:

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