Customer Advisor

6 months ago

Cape Town, South Africa Sigma Connected Full time

The purpose of the role is to telephonically deal with customer queries and collect outstanding payments from customers who have accounts in arrears in an outbound & inbound call centre environment.

All customer contacts should be dealt with efficiently, meeting or exceeding their expectations of the company.

**REQUIREMENTS**:

- Minimum Grade 11 / Grade 12 - Matric
- **Minimum 6- 12 months collections experience / 6-12 months customer service experience as an advisor within the BPO/ Contact Centre Industry**:

- Must be available to work rotational shifts, weekends, and public holidays in line with client requirement
- Clear Credit and criminal record check
- Computer literate
- Effective written and verbal communication skills
- Experience working in a contact centre is essential

Provide administrative support in a specific business area to internal and external customers.

**Query Handling**

Investigate and respond to a range of customer queries, liaising with other parties as necessary, to deliver an appropriate, acceptable resolution for the customer.

**Skill Set Required**
- Understanding of financial responsibility
- Good comprehension of the English language and an understanding of how to construct letters
- Strong verbal communication skills and confidence to deal with queries and disputes
- An aptitude for learning and an ability to retain information as there will be background information to read, understand and apply
- Strong team players and fairly thick skinned
- A good sense of humour

**Task Processing**

Complete a range of transactions across the functional area, to ensure accurate processing of information.

**Workload Reporting**

Provide regular feedback on work in progress and decisions on workload priorities to Team Manager to ensure workloads are appropriately managed and performance standards met.

**Procedural Knowledge**

Maintain awareness of industry and company policy which influence local procedures, highlight local issues and suggest possible improvements to local working practices to ensure tasks are appropriately handled, right first time.

**Team Support**

Provide advice and support to team members to develop greater knowledge within the team.

**What we need from you**

Essential:

- Prioritisation
- IT literate
- Literate and numerate
- Verbal communication
- Customer service ethic

Desirable:

- Functional procedures
- Company structure

**Job Type**: Permanent

**Salary**: From R8,330.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)

**Experience**:

- Collections: 1 year (preferred)

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