UX Research Analyst

7 months ago

Johannesburg, South Africa Adcorp Holdings Full time

**Synopsis**
My client is seeking a **UX Research Analyst** to conduct UX and market research for business financial & digital lifestyle Services. The responsible individual will need to handle day-to-day **UX research** activities including recruitment, planning and coordinating usability tests, observing and running of tests, documentation of insights, reporting and presenting outcomes to stakeholders. The objective is to support the UX lead in achieving research goals. **This is a 6 month contract.**

**Qualification and Experience**
- Degree in the humanities: Psychology, Sociology, Politics, Anthropology, etc. OR
- Commerce Degree/ Post graduate qualification advantageous
- Usability Analyst Certification
- 5 - 8 years' experience within a Design Research role
- Demonstrated ability to plan and conduct research in close collaboration with people in a variety of roles, including design, technology, and product management.
- Knowledge of quantitative, behavioral analysis, and statistical concepts
- Experience with survey research (questionnaire design, sampling, analysis).
- Understanding of qualitative analysis and reporting methods.
- Experience in creating user testing scripts and leading testing sessions.
- Experience creating UX test protocols, specifications and presentations.
- Good understanding of UX and UCD design principles.
- Experience working with agile processes.

**Roles and Responsibilities**
- Conduct UX research for business Financial & Digital Lifestyle Services.
- Design studies that address both user behavior and attitudes.
- Conduct research using a wide variety of qualitative methods, subset of quantitative methods (i.e., surveys), and interpret analysis through the lens of UX, HCI (Human-Computer Interaction), and social science.
- Recruit participants and assist UX designers in running user testing studies.
- Generate insights that both fuel ideation and evaluate designs.
- Research the latest visual design, UI and interaction concepts, presentation layer technologies, digital best practices, online trends, and provide recommendations for improvements.
- Conducting best practice research to develop and improve UI and interaction design to solve end user problems effectively.
- Create sound recommendations after each stage of testing and ideation based on research and user observations.
- Research market, customers and potential customers to keep an up-to-date view of digital habits, behaviors and user needs.
- Generate profiles to be used in the creation of empathy maps and personas.
- Work on multiple projects at one time, using strong communication skills to manage time and expectations appropriately.
- Work cross-functionally with UX designers and product management.
- Support our UX design lead on studies and assist in achieving research goals.
- Work with product leaders to prioritize research questions based on analysis of current knowledge, project goals, identified risks, and project impact.
- Identify best method or mix of methods to address research questions, with consideration for timeline and resources with mínimal guidance.
- Advise UX design team and product managers on research opportunities and best practices at all stages of an agile product development process.
- Present results from usability tests and other user research to project teams.
- Monitor statistics and analytics (such as Adobe Analytics) across sites with an aim of obtaining a better understanding of user behaviour and improving user journeys.

Job Reference: TCN01572

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