Technician: Printers

3 months ago


Cape Town, South Africa Mustek Full time

**Job Purpose**:
The Printer Technician is primarily responsible for servicing, maintaining, testing and repairing printers, in house and on-site. The Printer Technician also provides printer related technical support to customers on-site, over the phone or at the front desk. As and when necessary the Printer Technician assists with general technical repairs.

**Responsibilities**:

- Complete optimum number of printers per day according to specific discipline. Keep to a minimum of 4 completed jobs per day.
- Complete work within turnaround time of two days.
- Maintain work rate at above 90% of SLA.
- Maintaining a rework rate of below 3%.
- Follow the correct test process for international brands.
- Log test results on the server (where needed).
- Accept repairs on Studio immediately after removing the item from the customer store.
- Follow up with clients awaiting feedback and update the notes on studio. Update the client on the job progress.
- Return 100% of test stock to service stores within 2 days of receipt.
- Capture maintenance 77 report for every printer.

**Qualifications and Experience**:

- Matric
- CompTIA A+
- N+ (preferred)
- 2 years’ experience in technical repairs (printers) and customer service preferred
- Driver’s License (preferred)

**Skills and Knowledge**:

- Good knowledge of internal quality procedures
- Knowledge of ICT industry, especially printers
- Product offering software and hardware technical knowledge
- Technical skills
- Problem solving skills (analytical)
- Good communication skills (verbal and written)



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