Reservationist - Luxury Lodge - Cape Town
2 weeks ago
Kendrick Recruitment is seeking a motivated and customer-focused Reservationist to join our team. The Reservationist is responsible for handling reservations, inquiries, and assisting guests in booking accommodations and services, ensuring an exceptional customer experience.
**Responsibilities**:
- ** Reservations Management**:
- Check availability and provide accurate information regarding room types, rates, and packages.
- Make reservations and confirm bookings, ensuring all details are accurate.
- ** Guest Relations**:
- Provide exceptional customer service, addressing guest inquiries and requests promptly and professionally.
- Build and maintain positive relationships with guests, ensuring their needs are met and exceeded.
- ** Record Keeping**:
- Maintain an organized and up-to-date reservation system.
- Document all guest information, special requests, and payment details accurately.
- ** Sales and Upselling**:
- Promote additional services, packages, and amenities to enhance the guest experience.
- Maximize revenue by upselling room categories and other services when appropriate.
- ** Communication**:
- Collaborate with other departments, including front desk, housekeeping, and management, to coordinate guest arrivals and departures effectively.
- Handle guest complaints and issues professionally, escalating when necessary.
- ** Availability Management**:
- Update and manage room availability in the reservation system.
- Monitor room allocations, block rooms for groups, and manage waitlists.
- ** Training and Development**:
- Stay informed about hotel facilities, services, and promotions to effectively communicate with guests.
- Keep up-to-date with reservation system software and train new team members when required.
**Qualifications**:
- Previous experience in a reservationist role or a customer service position is preferred.
- Strong communication skills, both written and verbal.
- Excellent interpersonal skills, with the ability to build positive guest relationships.
- Proficient in using reservation software and other relevant computer programs.
- Detail-oriented with strong organizational and time management skills.
- Ability to work under pressure in a fast-paced environment.
- Knowledge of the hotel industry, local attractions, and events is a plus.
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