Service Desk

2 months ago

Parow, South Africa Stowe Holdings (PTY) LTD Full time

**JOB PURPOSE**

The primary purpose of this role is to manage and execute a critical project that involves phasing out existing antivirus software and implementing a new solution across our network of Point of Sale (POS) systems. The Systems Technician will be responsible for ensuring a seamless transition with mínimal impact on operational efficiency and the highest level of security compliance. This role requires technical proficiency, strong project management skills, and the ability to work effectively after hours to avoid disruption to daily business activities.

**KEY RESPONSIBILITIES**

**PROJECT PLANNING AND MANAGEMENT (5%)**
- Develop a comprehensive project plan for the antivirus software transition, including timelines, resources, and risk mitigation strategies.
- Coordinate with internal teams and external vendors to ensure all necessary components are in place for a successful rollout.

**TECHNICAL IMPLEMENTATION (60%)**
- Perform detailed analysis of existing antivirus solutions to understand current configurations and potential challenges in the migration process.
- Install and configure new antivirus software on POS systems, ensuring compatibility and optimal performance.
- Migrate settings, policies, and other relevant data from the old antivirus system to the new platform.
- Conduct thorough testing to validate the functionality and effectiveness of the new antivirus solution.

**REMOTE SYSTEM ACCESS AND MANAGEMENT (20%)**
- Utilize remote access tools to securely connect to POS systems after hours for software installation, configuration, and troubleshooting.
- Ensure adherence to security protocols and best practices during remote access to safeguard sensitive data and system integrity.

**DOCUMENTATION AND REPORTING (5%)**
- Maintain detailed documentation of the migration process, including configuration settings, changes made, and any encountered issues.
- Provide regular progress reports to stakeholders, highlighting milestones achieved, challenges faced, and steps taken to resolve any issues.

**USER TRAINING AND SUPPORT (5%)**
- Offer training and support to end-users and IT staff on the new antivirus software, ensuring they are familiar with its features and functionalities.
- Address any post-migration issues promptly and provide ongoing support to ensure system stability and security.

**SYSTEM MANAGEMENT AND PERFORMANCE OPTIMIZATION (5%)**
- Proactively ensure that the client’s systems and infrastructure are maintained to the highest levels.
- Proactively address any potential issues swiftly and effectively.
- Ensure all journal entries are accurate.
- Identifying bottlenecks devises effective solutions.
- Uphold robust security practices and implement backup and redundancy strategies to ensure the integrity and reliability of our systems.

**COMPENTENCIES / SKILLS REQUIRED**
- Attention to detail.
- Customer orientation
- Prioritizing and multitasking
- Initiatives and Self-motivation
- Interpersonal relationships
- Professionalism
- Good written and verbal Communication skills
- Good time-management
- Technical skills

**MINIMUM REQUIREMENTS**
- Relevant certifications such as CompTIA A+ N+
- Degree/ Diploma in IT or equivalent
- Minimum 3 years Stowe experience or similar industry experience
- Minimum of 3-5 years of experience as a Help Desk Technician or related positions in call centers, technical support, or IT.
- Familiarity with operating systems and software management.
- Proficiency in troubleshooting techniques.
- Valid South Africa ID

**Job Type**: Contract
Contract length: 6 weeks

Pay: R7 500,00 - R10 000,00 per month

**Education**:

- Certificate (required)

**Experience**:

- Technical Call Centre: 2 years (required)

License/Certification:

- CompTia A+ (required)

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