Incident Manager
3 days ago
**Job ID**:18131**Position Type**:Full-Time**Job Function**:Information Technology**Workplace Type**:Head Office**Division**:TFG Infotec**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
We're looking for an **Incident Manager** to be part of our Service Management team to be responsible for the effective management of the Incident Management and Problem Management Lifecycle.
With a robust strategy focusing on People, Process and Technology, we believe that our culture and the quality of our people are our greatest strengths. As such, we need to employ top talent to support our key business functions.
TFG’s IT division provides innovative, strategic and cost-effective ICT solutions and professional services to TFG and its subsidiaries. Working for TFG means; working with highly talented professional individuals, who are passionate about collaboration, creativity and working towards successful customer service.
- ** The Key Performance Areas of this role will be as follows**:
- Manage the day to day incident operational activities within the organisation, including related sub processes such as incident management support, incident logging and categorisation, immediate incident resolution by 1st level support, incident resolution by 2nd level or specialised teams, handling of major incidents, incident monitoring and escalation, incident closure and evaluation, pro-active user information and incident management reporting.
- Managing and chairing the daily Incident Management review meeting;
- Driving efficiency and effectiveness of the Incident Management processes to ensure IT service disruptions are minimised;
- Business communication and notification of high priority service disruptions;
- Providing business focused management information related to SLAs;
- Reviewing of escalation processes in line with SLAs;
- Facilitation and co-ordination of TFG Infotec Teams and 3rd party service providers;
- Ensuring relevant audit checks and controls are in place, and monitored for compliance to policy and processes for Incident Management;
- Producing relevant Incident Management reporting and metrics, as well as identifying trends; integrating with the Problem Management Process.
- Reviewing of incident data and trending, highlighting IT service risks and making recommendations to team managers;
- Keeping TFG Infotec aligned to ITIL Incident Management;
- Provide inputs and outputs to and from other ITIL lifecycles applied such as Problem and Change Management;
- Establishing and documenting repeatable and accepted processes between Incident, Problem, Change Management, Service Desk and SDM’s;
- Manage, maintain and update related Policies and Processes;
- Incident & Change Management standby;
- Backup to Change Management.
**Requirements**:
- Must have a Relevant Tertiary qualification
- 3 - 5 years’ relevant experience
- Self-driven and motivated and a passion for IT Service Management
- Excellent attention to detail, analytical and problem solving skills
- Ability to work under pressure and display initiative
- Excellent communication skills [verbal and written], communicate effectively at all levels & liaise with the support teams and various divisions
- Strong organizational and planning skills
- Ability to work independently, as well as within a team
- Strong administrative skills
- Proficient in MS Office
- Willing to perform standby duties on a rotational basis
-
Incident Analyst
3 days ago
Parow, South Africa Stowe Holdings (PTY) LTD Full time**Job Title: Incident Analyst** **Position Summary**: The Incident Analyst plays a crucial role in maintaining Service Level Agreements (SLAs) by monitoring ticket movement, ensuring conformance to customer requirements, and proactively addressing tickets at risk of breach. This role involves collaboration with Service Desk Interns, Systems Technicians, and...
-
Incident Analyst
2 days ago
Parow, South Africa Stowe Holdings (PTY) LTD Full time**Job Title: Incident Analyst** **Position Summary**: The Incident Analyst plays a crucial role in maintaining Service Level Agreements (SLAs) by monitoring ticket movement, ensuring conformance to customer requirements, and proactively addressing tickets at risk of breach. This role involves collaboration with Service Desk Interns, Systems Technicians, and...
-
Information Security Analyst
17 hours ago
Parow, South Africa The Foschini Group Full time**Job ID**:15555**Position Type**:Full-Time**Job Function**:Information Technology**Workplace Type**:Head Office**Division**:TFG Infotec**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: We are seeking an **Information Security Analyst** to join our Information Security team and ensure that the tactical...
-
Cctv Control Room Operator
3 days ago
Parow, South Africa FPG Holdings (Pty) Ltd Full time**REQUIREMENTS** - 3 to 5 years of experience in the Security Industry - 3 to 5 years of Control Room/CCTV Operator Experience - Matric - Valid National Senior Certificate - Grade A or B relevant qualifications - PSIRA registered and certified - Control room environment experience - Be organised and have good time management skills - Have excellent verbal...
-
Stores Vendor Relationship Coordinator
2 days ago
Parow, South Africa The Foschini Group Full time**Job ID**:15393**Position Type**:Full-Time**Job Function**:Information Technology**Workplace Type**: **Division**:TFG Infotec**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: We’re looking to add great new talent to our Infotec - Stores Services portfolio. If you are committed to quality, then join our...
-
Risk Officer
4 days ago
Parow, South Africa The Foschini Group Full time**Job ID**:14086**Position Type**:Full-Time**Job Function**:Procurement**Workplace Type**: **Division**:TFG Facilities Management**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Risk Officer** **Position Description**: **This exciting and challenging position has arisen within the Security Risk Department...
-
Information Security Analyst
1 week ago
Parow, South Africa The Foschini Group Full time**Job ID**:15555**Position Type**:Full-Time**Job Function**:Information Technology**Workplace Type**:Head Office**Division**:TFG Infotec**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: We are seeking an **Information Security Analyst** to join our Information Security team and ensure that the tactical...
-
Service Desk Team Manager
1 week ago
Parow, South Africa The Foschini Group Full time**Job ID**:8136 **Position Type**:Full-Time **Job Function**:Information Technology **Workplace Type: **Division**:TFG Infotec **Province**:Western Cape **Location**:Cape Town North **Suburb**:Parow (Parow) Position Description: An exciting opportunity is available for an individual to join an innovative and strategic business within our IT division...
-
Senior Information Security Analyst
1 week ago
Parow, South Africa The Foschini Group Full time**Job ID**:7333 **Position Type**:Full-Time **Job Function**:Information Technology **Workplace Type**:Head Office **Division**:TFG Infotec **Province**:Western Cape **Location**:Cape Town North **Suburb**:Parow (Parow) Position Description: **Key performance areas**: Manage the full IAM QA pipeline - Understand and manage the full life-cycle of...
-
Area Manager
3 days ago
Parow, South Africa Tsebo Group Full time**About Us**: Thorburn Security is looking for a highly motivated employee to serve as a Area Manager, with specailist retail and warehouse sites expertise. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and...
-
Health and Safety Officer
17 hours ago
Parow, South Africa Westside Trading Full timeAs the Health and Safety officer you will act as the first point of contact for safety-related queries from employees and external partners. The Safety officer will handle all written and verbal employee queries with the utmost confidentiality. All Westside Trading’s Work Instructions (WI), policies and procedures relevant to this job function must be...
-
Warehouse Administrations Supervisor
1 week ago
Parow, South Africa StaffCentral Consulting Full time**Job Duties/Responsibilities will include**: - Define and implement the strategy for operations, finance, HR and communication. - Optimize the means implemented to ensure the profitability of the activity and implement progress actions to improve the profitability - Define and implement the business development strategy. - Establish and maintain a...
-
Risk Officer
18 hours ago
Parow, South Africa HG Travelling Services Full time**Job Summary**: The Risk Officer will be responsible for identifying, assessing, and mitigating risks associated with the company's bus passenger transport operations. This includes ensuring compliance with safety regulations, managing insurance policies, conducting risk assessments, and implementing risk management strategies to protect the company’s...
-
Shop Security Guard
1 week ago
Parow, South Africa Graystone Auto Parts Full timeRequired is a shop assistant responsible for security. The Security guard’s primary role is Loss Prevention and Asset Protection. **Responsibilities**: - Searching of staff leaving the shop. - Fill in a form for all the staff movements during working hours - Ensure large bags are left at the parcel counter - Check if everything is properly secured at...
-
Apply Now: SHE Officer
2 days ago
Parow, South Africa Jobted ZA C2 Full timeJob Opportunity: SHE Officer We are seeking a dedicated and experienced SHE (Safety, Health, and Environment) Officer to ensure our workplace is hazard-free, conduct safety assessments, and implement measures to mitigate risks. The role requires adherence to the Health and Safety requirements outlined in the Occupational Health and Safety Act 85 of...
-
Risk Prevention Manager
3 days ago
Parow, South Africa Medipost Pharmacy Full time**Introduction ** Medipost is looking for a professional, focused and self-driven individual to join their dynamic Risk Department in a capacity of a Risk Prevention Manager. The successful individual will be placed in Cape Town (Parow Industria). **Description ** **Primary Purpose of the Job** To manage the overall security and safety functions of the...
-
Health Safety and Environment Officer
3 days ago
Parow, Western Cape, South Africa O'Brien Recruitment Full timeJob Opportunity: SHE OfficerWe are seeking a dedicated and experienced Health, Safety and Environment (HSE) Officer to ensure our workplace is hazard-free and compliant with occupational health and safety legislation.The role requires the implementation of measures to mitigate risks, adherence to the Health and Safety requirements outlined in the...
-
Crewman
4 days ago
Parow, South Africa Fidelity Services Group Full timeThe above position is vacant at our Parow Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection. **Minimum Requirements**: - Clear criminal record - PSIRA accredited with a minimum Grade C qualification - Cash in Transit (CIT) certificate - Firearm competency - with a minimum...
-
System Administrator
2 days ago
Parow, South Africa The Foschini Group Full time**Job ID**:15957**Position Type**:Part-Time**Job Function**:Administration / Support**Workplace Type**:Contact Centre**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **The Telemarketing Department in TFG Financial Services is in need of your strong systems knowledge and...
-
BI Analyst Intern
7 days ago
Parow, South Africa The Foschini Group Full time**Job ID**:17054**Position Type**:Full-Time**Job Function**:Information Technology**Workplace Type**: **Division**:TFG Infotec**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: An exciting BI Analyst Internship opportunity has become available within TFG. Imagine having the chance to develop and expand your...