Trainer

4 months ago

Randburg, South Africa Shapiro Shaik Defries & Associates Full time

**JOB PURPOSE**:

- Facilitate induction programs and other training programs for employees.
- Evaluate Call Centre employee’s performance and calls to gauge skills gaps.
- Create training programs and coach to address skill gaps in employees.
- Prepare learning materials for training programs.

**QUALIFICATION AND EXPERIENCE REQUIRED**
- Minimum Matric qualification is mandatory.
- Training qualification is an advantage.
- 2+ years Call Centre Trainer/Facilitator and Coach experience in a Debt Collections environment.
- Proven experience identifying employee skills/competency gaps.
- Proven experience in the evaluation of calls and on the job coaching.
- Good knowledge on the DCA, NCA and POPIA.

**COMPENTENCIES AND SKILLS**
- Ability to collate and present information accurately and provide insight into training initiatives.
- Ability to report and communicate with inter-departments regarding training initiatives and coaching.
- Excellent organisational, planning and time-management skills.
- Flexible and able to work under pressure.
- Passionate to drive continuous development.
- Positive attitude and energetic.
- Proficient in MS Office Word, Excel, PowerPoint & Outlook.
- Reliable.
- Self-driven and self-motivated.
- Strong verbal, written and interpersonal communication skills.
- Structured and detail orientated.
- Team-player.

**Job Types**: Full-time, Permanent

**Salary**: From R13,000.00 per month

Application Question(s):

- Do you have at least 2 years Team Leader/supervisory experience in a customer complaints/inbound environment?
- How many years experience do you have in a customer complaints call center?

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